Nikki Kilburg

• Negotiated contracts with vendors, securing favorable terms and cost savings.
• Produced thorough, accurate and timely reports of project activities.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Performed all bookkeeping duties such as reconciling bank statements and creating journal entries.
• Maintained confidential records relating to personnel matters.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Reviewed files and records to obtain information and respond to requests.
• Developed and implemented office policies and procedures.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Assisted in recruiting, onboarding and training new employees.
• Provided training to new hires on office policies and procedures.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Supervised staff members, organized schedules and delegated tasks.
• Assigned work and monitored performance of project personnel.
• Delegated work to staff, setting priorities and goals.
• Coded and entered daily invoices with in-house accounting software.
• Maintained filing system for records, correspondence and other documents.
• Provided administrative support to management team including preparing reports and presentations.
• Managed, scheduled and coordinated office functions and activities for employees.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Managed office inventory and placed new supply orders.

• Conducted photo shoots annually, including weddings, portraits, and commercial photography.
• Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
• Edit photos using Adobe Photoshop and other software applications.
• Scouted locations and curated props for photography shoots.
• Uploaded digital images for editing, archiving and electronic transmission.
• Assist in planning setup of shoots including location scouting.
• Develop film, print photos, and make digital copies of existing photos.
• Reviewed sets of photographs to select best work.
• Maintain photography equipment including cameras, lenses, lighting gear, tripods.
• Selected and assembled equipment and required background properties.
• Train assistants on proper use of photography equipment and techniques used in the industry.
• Offered consultation services to clients on photo selection, layout, and design for print media.
• Took pictures of individuals, families, and small groups in studio or on location.
• Set up, mounted or installed photographic equipment and cameras.

Skip tracing, multiple internet windows, heavy phones, collections, repo's

• Placing calls to get payments on accounts that are delinquent.

• Updating accounts in the system

• Multiple Internet Windows

• Skip Tracing

• Collections

• Evaluated accounts to place out for repossession

• Updates on repossessions

• Ping & gps tracking for agents to pick up units

• Schedules

• Coaching/write ups

• Reviews

•Score cards

•Bonus placements

• Training on repo & gps for new loss mitigation reps

• Maintained accurate records of employee attendance and task completion times.
• Maintained open lines of communication with senior management, reporting team progress and challenges.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Managed conflict resolution within the team to maintain a positive work environment.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.
• Established clear team goals aligned with company objectives, tracking progress regularly.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Determined consumer needs to provide products and services appealing to larger market.
• Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
• Led a team of 13 individuals in achieving quarterly sales targets, exceeding goals.
• Assessed company operations for compliance with safety standards.
• Delegated tasks appropriately according to individual skill sets.
• Coordinated team resources to achieve project goals.
• Maintained positive working relationship with fellow staff and management.