Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Nikki Koerner

Arlington,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Starbucks Assistant Manager

Tom Thumb
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Client Coordinator

Liquid Agents Healthcare
06.2021 - 11.2023
  • Input and verify all requisition information for each hospital
  • Take calls with each vendor to update sales members of any changes
  • Maintained a healthy relationship with the team and management to ensure we are prepared for any high priority openings
  • Take on additional tasks to help the teams productivity such as submitting candidates to each hospital and following up on their progress
  • Maintain quality control while verifying information in each job listing.

Operations Admin - Team Lead

Goosehead Insurance
01.2019 - 06.2021
  • Onboarded all new agents, corporate and franchise
  • Created logins and access for each agent according to their area of expertise
  • Held confidential information during onboarding of agents
  • Monitored employee performance based off of KPI's
  • Processed cases for login errors/issues
  • Assisted managers with tasks to maintain productivity.

Relief Manager

Racetrac Petroleum
03.2017 - 01.2019
  • Maintained a clean store while providing excellent customer service
  • Trained workers in the everyday operations of the store
  • Tracked inventory on the floor and in the fridge/freezer
  • Supervised other staff on my shift and ensured they stayed on task
  • Cash handling and counting at the beginning and end of every shift.

Assistant Manager/Cashier

Starbucks/Tom Thumb
10.2014 - 03.2017
  • Worked mainly in Starbucks but could float to cashier as needed
  • Maintained a clean work area, took inventory, and ordered the necessary ingredients
  • Addressed and escalated customer inquiries
  • Provided superior customer service while coordinating food and drink preparation
  • Cash handling and counting at the beginning and end of every shift.

Education

Diploma -

Arlington High School
Arlington, TX
06.2014

Skills

  • Efficient/Time management
  • Leadership experience
  • Training and development
  • Detail oriented
  • Money Handling
  • Staff Training and Development
  • Employee Scheduling
  • Multitasking Abilities
  • Staff Training

Activities

I enjoy a challenge and expanding my knowledge in different fields of work. I have experience with Word, Excel, PowerPoint, Laboredge, Salesforce Einstein & Salesforce Lightning, working with multiple vendors at one time.

Timeline

Starbucks Assistant Manager

Tom Thumb
12.2023 - Current

Client Coordinator

Liquid Agents Healthcare
06.2021 - 11.2023

Operations Admin - Team Lead

Goosehead Insurance
01.2019 - 06.2021

Relief Manager

Racetrac Petroleum
03.2017 - 01.2019

Assistant Manager/Cashier

Starbucks/Tom Thumb
10.2014 - 03.2017

Diploma -

Arlington High School

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Nikki Koerner