Nikki Lammers
Clinton Township,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Lead Hairstylist
Jettim LLC
10.2020 - 01.2024
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Increased salon revenue through upselling additional services and retail products to clients during appointments.
- Mentored junior stylists by sharing expert techniques and providing constructive feedback on their performance.
- Collaborated with team members to develop creative hairstyles for special events, resulting in high client referrals.
- Built long-lasting relationships with clients, fostering loyalty and repeat business through exceptional service.
- Attended industry conferences and workshops, staying up-to-date with the latest trends and techniques in hairstyling.
- Enhanced team productivity by delegating tasks effectively among stylists according to their strengths and abilities.
- Maintained a clean and organized work station, ensuring optimal hygiene standards and promoting a professional atmosphere.
- Assisted in inventory management, ordering necessary supplies to prevent stock shortages while minimizing overhead costs.
- Developed unique hairstyles for fashion shows or photo shoots, showcasing creativity and technical expertise on multiple platforms.
- Improved overall efficiency by implementing time-saving styling techniques without compromising quality or results.
- Provided excellent customer service during every interaction, addressing concerns promptly to ensure complete satisfaction.
Salon Manager
Great Clips
11.2009 - 10.2020
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Promoted business through marketing initiatives and use of social media.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Evaluated employee performance through close observation and performance rubrics.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
Education
Certification - Cosmetology Education
Summit Salon Academy
Perrysburg, OH08.2009
Skills
- Product Knowledge Mastery
- Strong Consultation Skills
- Client Relationship Management
- Expert Haircutting Techniques
- Attention to Detail
- Appointment Scheduling Efficiency
- Hair and Scalp Treatments
- Staff Training and Development
- Adaptability and Flexibility
- Health and Safety Compliance
- Time Management Expertise
- Team Leadership Experience
- Budgeting and Financial Management
- Salon Marketing Strategies
- Effective Communication Abilities
- Hair Cutting and Trimming
- Supply Ordering and Management
- Workspace Organization
- Relationship Building
- Decision-Making
- Creativity and Originality
- Health Code Compliance
- Inventory Control Knowledge
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Lead Hairstylist
Jettim LLC
10.2020 - 01.2024
Salon Manager
Great Clips
11.2009 - 10.2020
Certification - Cosmetology Education
Summit Salon Academy
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