Nikki Largent
Evanston
Summary
Dynamic and results-driven professional with extensive experience at Hampton Inn By Hilton, excelling in food safety compliance and team motivation. Proven track record of enhancing guest satisfaction through innovative menu planning and operational efficiency, leading to increased customer retention and positive feedback. Strong communicator dedicated to fostering collaborative environments.
Overview
16
16
years of professional experience
Work History
Breakfast Manager
Hampton Inn By Hilton
09.2022 - Current
- Managed daily breakfast operations, ensuring quality and presentation standards met guest expectations.
- Trained staff on food safety regulations and best practices to maintain compliance and hygiene.
- Coordinated inventory management, ordering supplies to ensure optimal stock levels for breakfast service.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Developed menu offerings based on guest feedback to improve satisfaction and variety of selections.
- Monitored guest feedback through surveys, adjusting services to enhance overall dining experience.
- Collaborated with housekeeping to ensure cleanliness of dining area, fostering a welcoming environment for guests.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
- Assisted with training and development of food and beverage team.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Collaborated with the executive chef to create seasonal promotions that attracted new customers and generated increased revenue.
- Boosted employee morale through recognition programs acknowledging outstanding performance within the breakfast team.
- Maintained accurate financial records through diligent bookkeeping practices, ensuring budget adherence throughout the fiscal year.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Coordinated special events such as weddings or corporate functions held during the breakfast shift, ensuring an exceptional experience for all attendees.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
Housekeeping Supervisor
Hampton Inn By Hilton
09.2022 - Current
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Managed inventory of cleaning supplies, ensuring availability and cost efficiency.
- Implemented new cleaning procedures that enhanced operational efficiency and reduced turnaround time.
- Resolved guest complaints promptly, maintaining high service standards and positive relations.
- Collaborated with management to develop training materials for new housekeeping staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Developed and implemented staff recognition programs to motivate and reward employees.
Assistant General Manager
SUBWAY®Restaurants
08.2017 - 10.2019
- Directed daily operations, ensuring adherence to company policies and procedures.
- Implemented training programs for staff, enhancing team performance and service quality.
- Analyzed sales data to develop strategies for improving customer engagement and retention.
- Coordinated with department heads to streamline workflows and optimize resource allocation.
- Managed inventory control systems, reducing waste and improving stock accuracy.
- Led cross-functional teams in executing special projects aimed at operational efficiency.
- Developed and monitored key performance indicators to assess departmental effectiveness.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Improved operational workflows, resulting in smoother running of establishment.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Enhanced operational efficiency by streamlining inventory management processes.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Implemented customer feedback system, leading to improved service offerings.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Child Caregiver
DFS
06.2009 - 07.2013
- Supervised daily activities to ensure safety and well-being of children in care.
- Developed and implemented engaging educational activities to enhance child development.
- Communicated effectively with parents about children's progress and behavioral concerns.
- Coordinated playtime and structured learning sessions to encourage social skills.
- Maintained a clean, organized, and safe environment conducive to learning and play.
- Collaborated with multidisciplinary teams to address individual needs of children in care.
- Evaluated children's progress regularly, adapting programs based on developmental milestones.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Established daily routines to provide structure and predictability for children under care.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Enhanced children's social skills by organizing group activities and promoting teamwork.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Introduced children to educational games and activities to boost learning.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Liaised with parents and guardians to discuss child progress.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Documented children's growth and development.
- Assisted in potty training and toilet hygiene.
- Logged information regarding naps, feedings, and any medications administered.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Provided support and guidance to children in conflict resolution.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Created and implemented activities to promote language development.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Responded to inquiries from parents and guardians.
Education
No Degree - Business Administration And Management
Western Wyoming Community College
Rock Springs, WYHigh School Diploma -
Evanston High School
Evanston, WY05.2009
Skills
- Team motivation
- Food preparation
- Scheduling staff
- Sanitation procedures
- Food presentation
- Food safety compliance
- Waste reduction
- Ordering supplies
- Allergy awareness
- Menu planning
- Nutrition
- Hygiene standards
- Table management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Customer satisfaction
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Cash handling
- Safe food handling
- Relationship building
- Calm and pleasant demeanor
- Operational efficiency
- Employee supervision
- Delegating assignments and tasks
- Team building
- Work Planning and Prioritization
- Supply ordering and management
- Sanitation standards
- Self motivation
- Nutritional knowledge
- Health and safety regulations
- Monitoring food preparation
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Operations management
- Kitchen equipment operation and maintenance
- Goal setting
- Hospitality management
- Professionalism
- Interpersonal communication
- Scheduling
- Quality control
- Strategic planning
- Training and onboarding
- Staff training
- Building maintenance
- Employee performance evaluations
- Inventory control
- Staff supervision
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Quality assurance
- Sales and marketing
- Project management
- Cost controls
- Managing deliveries
- Customer retention
- Anticipating problems
- Performance monitoring
- Crisis management
- Staff scheduling
- Purchasing
- Managing reservations and large parties
- Catering services
- Risk management
- Menu development
- Professional demeanor
- Performance improvement
- Problem-solving aptitude
- Menu pricing and writing
- Workflow planning
Timeline
Breakfast Manager
Hampton Inn By Hilton
09.2022 - Current
Housekeeping Supervisor
Hampton Inn By Hilton
09.2022 - Current
Assistant General Manager
SUBWAY®Restaurants
08.2017 - 10.2019
Child Caregiver
DFS
06.2009 - 07.2013
No Degree - Business Administration And Management
Western Wyoming Community College
High School Diploma -
Evanston High School