Nikki Leigh Martino

Achieved Gold status by completing 300+ deliveries with 98% on-time record and zero cancellations

• Streamlined GPS routes, decreasing average delivery time by 8 minutes
• Delivered food orders promptly to customers in designated areas.
• Communicated effectively with customers to ensure satisfaction and address concerns.
• Navigated efficiently using mobile app tools for optimal delivery routes.

• Managed inventory and optimized stock levels to ensure product availability.
• Monitored staff performance and implemented corrective actions to resolve issues promptly.
• Coached 5 team members to enhance skills and improve team cohesion.
• Trained and mentored staff on customer service best practices.
• Resolved customer complaints swiftly to maintain satisfaction levels.