Nikki Leper
Loveland
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align processes to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Perpetual learner and long-term thinker.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SALES MANAGER
Lexus Northern Kentucky
03.2022 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Spearheaded training and implementation of video messages with out-of-store clients, which lead to increase in engagement and sales.
- Maintained high level of customer service, which is paramount to earning and mainlining clientele.
NEW CAR SALES MANAGER
Jaguar Land Rover Cincinnati
12.2019 - Current
- Ongoing training for both myself and sales staff
- Desked deals quickly and correctly - determining how to maximize profit while maintaining a good fit for customer's circumstance, needs, wants, and budget
- Daily eyes on last2-4 weeks of opportunities with personal touch to customer as needed
- Developed strong relationships with manufacturers and regional reps, ensuring extra inventory when needed
- Appraised both on- and off-site vehicles
- Resolved customer complaints regarding sales and, occasionally, service
- Directed and managed workflow between sales and finance department
- Led store to hit first ever National Top 10 in Jaguar Sales
SALES AND FINANCE MANAGER
Performance Lexus
07.2019 - 12.2019
- Helped transition store's internet department from BDC to cradle-to-grave
- Quickly and correctly desk deals
- Back up the finance department on busy days
- Floor managing on fully-staffed days: Touching each showroom customer, helped direct flow of deals
INTERNET SALES AND INTERNET SALES MANAGER
Performance Lexus RiverCenter
03.2011 - 06.2019
- Respond to leads in less than5 minutes
- Assess customer wants and needs via text, phone calls, and emails
- Consistently maintained one of the highest closing percentages, company-wide
- Consistently maintained high CSI
- Desk and package deals properly
- Maintain high level of product knowledge
- Transitioned to Internet Sales Manager in 2014 as the department grew.
Education
Biological Sciences And Psychology
KENT STATE UNIVERSITY
Kent, OH05.2006
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Long-term, strategic thinker
Certification
OH Sales License
Timeline
SALES MANAGER
Lexus Northern Kentucky
03.2022 - Current
NEW CAR SALES MANAGER
Jaguar Land Rover Cincinnati
12.2019 - Current
SALES AND FINANCE MANAGER
Performance Lexus
07.2019 - 12.2019
INTERNET SALES AND INTERNET SALES MANAGER
Performance Lexus RiverCenter
03.2011 - 06.2019
OH Sales License
Biological Sciences And Psychology
KENT STATE UNIVERSITY
Similar Profiles
Emily BrateEmily Brate
Clinical Radiation Therapy Student at Northern Kentucky UniversityClinical Radiation Therapy Student at Northern Kentucky University
Riley BakerRiley Baker
Regional Youth Leader at Northern Kentucky Chamber Of CommerceRegional Youth Leader at Northern Kentucky Chamber Of Commerce
Deborah BrowningDeborah Browning
Lecturer, Accounting and Finance Department at Northern Kentucky University, Haile College of BusLecturer, Accounting and Finance Department at Northern Kentucky University, Haile College of Bus