Nikki Lindberg
Tacoma,WA
Summary
Proactive Assistant Manager with expertise in retail operations management, developing strong team relationships, and ensuring a superior customer experience. Skilled in staff training, financial reporting, and strategic planning. Bringing a track record of optimizing operational processes and fostering a positive work environment. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Evergreen Goodwill
03.2021 - Current
- Managed day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets- ShopperTrack tool
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Implemented staff training programs to elevate service standards and knowledge.
- Daily, weekly KPI reporting to keep our store on track to meet budgets
Education
Associate of Applied Science - Nursing
University of Alaska Anchorage
Anchorage, AK05-2009
Skills
- Team motivation
- Budgeting and finance
- Sales Reporting
- Product and service knowledge
- Staff Training and Development
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Retail Operations Management
- Production Operations Management
- Policy Enforcement
Timeline
Assistant Manager
Evergreen Goodwill
03.2021 - Current
Associate of Applied Science - Nursing
University of Alaska Anchorage
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