Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Lucas

Delmar

Summary

Dynamic sales professional with a proven track record at Verizon, excelling in customer relations and complex problem-solving. Adept at generating leads and enhancing client satisfaction, I consistently exceeded sales targets through strategic planning and effective communication. Skilled in account management, I foster strong relationships that drive repeat business and revenue growth.

Overview

2
2
years of professional experience

Work History

Sales Representative

Verizon
01.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Exceeded sales targets through effective planning and goal setting.

Manager

Subway
01.2024 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Sales Leader

Walmart
01.2024 - 12.2024
  • Enhanced product knowledge within the sales team through continuous training and workshops.
  • Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
  • Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.

Pharmacy Assistant

Village Apothecary
08.2023 - 12.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Supported operations with filing, copying and faxing.

Education

High School -

Saugerties Senior High School
Saugerties
06.2024

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Complex Problem-solving
  • Account management
  • Cold calling
  • Lead prospecting

Timeline

Sales Representative

Verizon
01.2025 - Current

Manager

Subway
01.2024 - 12.2024

Sales Leader

Walmart
01.2024 - 12.2024

Pharmacy Assistant

Village Apothecary
08.2023 - 12.2024

High School -

Saugerties Senior High School

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Nikki Lucas