NIKKI LUNDBERG
Mesa,AZ
Summary
Successful Lead Business Execution Consultant with demonstrated track record consulting. Exceptional program, team, and project manager. Skilled at mentoring staff, integrating ideas, and customizing approaches to support specific means and goals.
Overview
11
11
years of professional experience
Work History
Concept Analyst
Wells Fargo
07.2023 - Current
- Conceptualized and developed features and concepts for a new product using FIGMA, collaborating with cross-functional subject matter experts
- Accountable for overseeing feature intake and managing demand activities
- Collaborated with content, design, and engineering teams to craft messages to navigate end users effectively, enhancing the user experience
- Designed and introduced new JIRA filters and dashboards to monitor the overall pipeline and support managers for regular supervision of team performance
- Led cross-functional teams in strategic planning sessions to provide alignment and visibility to define the best approach for new and existing systems
- Partners with process owners to modify existing processes to align with new functionality.
Business Execution Consultant
Wells Fargo, CRCOE
05.2022 - 07.2023
- Directed teams of professionals to perform multiple tasks to meet designated deadlines for customer remediation efforts
- Delivered comprehensive support to senior personnel in efficiently managing pipeline activities for new assignments and intakes
- Produce Power BI dashboard proof of concepts to share manual procedures, effective utilization of all resources, and usage of data of different systems
- Coordinated with new Teamworks site to oversee execution of multiple activities for key internal visibility
- Supported peers in operating JIRA and utilization of demand management process
Business Execution Consultant
Wells Fargo
01.2019 - 05.2022
- Prepared and shared multiple reports (KPI's) with senior management, related to project plans, scope of work, resource analysis, risk assessment, and project status
- Planned and initiated general process improvement activities within the department to minimize potential risk
- Coordinated with new Teamworks site to oversee execution of multiple activities for key internal visibility
- Played a key role in developing and introducing Power BI dashboards to manage the internal pipeline as per team and individuals' requirements
- Successfully established new MS teams for the department to ensure timely completion of designated tasks outside of JIRA
- Developed and presented requirements related to Power Bi dashboards for internal and customer-facing (in wells) to obtain real-time information during submissions
Business Systems Consultant
Wells Fargo
11.2015 - 01.2019
- Headed activities of business portfolio across different business units and cross functional teams, while transitioning from SharePoint Intake to JIRA
- Created numerous documents, such as test scripts, end user training manual for new / existing internal web applications, business objects universes, and reporting
- Oversaw complete management of department portfolio implementation reviews for risk assessment / mitigation, while collaborating with staff members on overarching department activities
- Formulated and presented JIRA methods for external users to provide easy access for self-service documentation, training information, and intake assignments to align project activities
- Reviewed and updated demand management process for internal team members and external users on business objects projects
- Managed business continuity planning (BCP) for the department
- Created a new process for tracking updates and development a standard communication process related to incident information and actions through SharePoint Development
Servicing Analytics Consultant
TEKsystems Wells Fargo
06.2014 - 11.2015
- Created and implemented new process to administer performance of more than 30 procedures to ensure compliance with annual certification requirements and risk standards
- Planned and organized training session for low-performing staff members to support applications, while developing new department procedures
- Spearheaded all phases of designing new internal customer portal by initiating Teamworks leading project for transformation to support internal SharePoint and external customer portal
Education
Master of Arts - Leadership & Management
Concordia University
Bachelor of Science - Business & Project Management
Capella University
Skills
Documentation and reporting
Timeline
Concept Analyst
Wells Fargo
07.2023 - Current
Business Execution Consultant
Wells Fargo, CRCOE
05.2022 - 07.2023
Business Execution Consultant
Wells Fargo
01.2019 - 05.2022
Business Systems Consultant
Wells Fargo
11.2015 - 01.2019
Servicing Analytics Consultant
TEKsystems Wells Fargo
06.2014 - 11.2015
Master of Arts - Leadership & Management
Concordia University
Bachelor of Science - Business & Project Management
Capella University
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