Nikki Marcos

• Supported young, new business owners by providing coaching, making recommendations and providing guidance on the development and implementation of business plans and strategies.

• Glendale was formed to foster sustainable renewable energy in Uganda and Eastern Africa by providing solar-powered-lights developed in the USA
• It has diversified into international commodities trading and exploring and developing other trade options with the USA and worldwide
• I was the Operations manager at inception and established the company
• This role encompassed business and strategic planning, building product awareness, liaising between the manufacturer in the USA and also General Management roles of administration and HR (staffing and payroll)
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Successes include the product launch event at a premier hotel in Uganda which Senior Ugandan government and military personnel attended and the USA product development Company sent representatives
• Glendale also donated solar street lights worth $70,000 to the second biggest Municipal Council In the country garnering national news coverage in English as well as local language stations.

• African Power Initiative provides a green alternative to fossil fuels in Africa through the production of biodiesel from various non-edible crops
• As General manager, I was responsible for overseeing all administrative functions of the business
• Developed and made course-corrections to strategic plan
• Continually sourced funding and created budgets, directed, allocated and reported on funds
• Set Key Performance Indicators with funders and met with them for monitoring and evaluation
• Oversaw, edited and contributed to the annual report
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Collaborated with cross-functional teams to develop innovative solutions.
• Successes:
• Sourced and made the winning presentation for $1.2 million awarded to the company by the African Enterprise Challenge Fund
• Installed a 4000lter/day refinery
• Was consulted by the Ugandan Parliamentary Committee on Biofuels and contributed to the wording of a bill to make it law to have a bio-fuel mix at all fuel-station pumps.

• Created grant documents, RFPs, selected winning proposals, determined amounts to award, processed money and transfers, followed up on grant reports specifically for the grant program for Developing and Emerging Nations
• Was the point-person for the team on the Society's web development and responsible for liaising with the website management on any changes and updates regarding the group/team
• Worked with the budget-head on the creation, tracking and adjustment, actual vs budget
• Expense tracking and reporting
• Accounts payable and Accounts receivable
• Monthly performance and financial reports to group director

Successes:

• Participated in and was recognized for the redesign of our web page and content after a 6-month society-wide process
• Worked with the Accounts department to align reporting systems between our group and the Society's main accounting department.

PEP Fund mobilized and invested capital in high impact, strategic initiatives to improve the quality of education at Washington D.C Public Schools

• Identified new program opportunities in Washington DC public schools community through careful research and networking.
• Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
• Assisted director with entire grant portfolio process from brainstorming to submission and later monitoring and evaluation.
• Organized meetings for Executive Board and invited appropriate guests and speakers.
• Managed records for the program and kept meticulous notes in system regarding changes and plan alterations.
• Conducted research and analyzed data to inform program decisions.
• Prepared clearly written and formatted documents and reports.
• Identified the most effective initiatives and presented data necessary to raise the required capital from individuals and institutions.
• Payroll
• Ensuring completion of monthly, quarterly and annual financials and budget tracking
• Worked with the public relations professionals to create a campaign and to ensure accuracy and clear messaging
• Successes: The ED and I carefully selected and monitored the only project that this organization funded worth USD 500,000 over 5 years.

• Handled claims process and was the primary contact for the insured
• Responsible for liability decisions, damage determination, customer service and satisfaction, issuance of payments and claims resolution
• Successes: From February to May 2003, the branch finished top regionally in productivity and performance and each time, my team finished top in our branch
• I was a visible contributor to the team/branch's success
• Shifted to Fire and Theft Representative.