Nikki Martinez
Claremont,CA
Summary
Organized Senior Accounts Receivable Specialist with 18 years of experience in accounts receivable and accounting fields. Highly skilled leader in training and leadership of team members to accurately process payments using credit cards, checks and cash. Detailed manager of accounting processes with clarity and deliberation despite heavy workloads. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
26
26
years of professional experience
Work History
Case Manager
American Honda Motor Co
Chino
01.2021 - Current
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Coordinated with cross-functional teams to resolve complex or escalated warranty claims.
- Acted as a liaison between multiple agencies providing assistance to clients.
- Maintained accurate documentation of all activities related to client cases.
- Assisted in troubleshooting application issues related to code discrepancies or errors.
Accounts Receivable Clerk
Chapperal Medical Group/P.V.H.M
La Verne, CA
05.2020 - 01.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Maintained precise records of received funds by submitting cash and check deposits.
- Maintained meticulous records of customer transactions by preparing precise billing statements and invoices, accurately detailing date, price, and associated fees.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Front End Supervisor
Home Depot
Rialto, CA
06.2010 - 04.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 37 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assistant Manager
World Foot Locker/Foot Locker
Montclair, CA
02.1999 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Claremont High School
Claremont, CA06.1994
Skills
- Payment Coordination
- Customer Relations
- Financial Reporting
- Audit Support
- Payment Posting
- Technical coding
- Microsoft excel
- Microsoft Edge
- Microsoft Word, Note, Outlook
- Attention to Detail
- Organizational Skills
- Customer Service
- Bank Deposits
- Accurate Payment Posting
- Customer Service Support
Additional Information
I have a over 20 years experience in customer service, and with running a fast paced , front end. Customer service has always been my strong suit, being a active listener and problem solver. And a very calm but firm if necessary, way of resolving conflict when its a high stress, tense situation. With having several years all involving the front end I have never had any descrepencies with cash handling, including are daily change drawer at the larger front end I supervised being at a daily amount of $10.000 dollars. In addition to that I have 8 years experience being a trainer for overall front end policies and procedures, including credit card fraud training.
Timeline
Case Manager
American Honda Motor Co
01.2021 - Current
Accounts Receivable Clerk
Chapperal Medical Group/P.V.H.M
05.2020 - 01.2021
Front End Supervisor
Home Depot
06.2010 - 04.2020
Assistant Manager
World Foot Locker/Foot Locker
02.1999 - 06.2010
High School Diploma -
Claremont High School
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