Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nikki Martinez

Administrative/Customer Service
Claremont,CA

Summary

Organized Senior Accounts Receivable Specialist with 18 years of experience in accounts receivable and accounting fields. Highly skilled leader in training and leadership of team members to accurately process payments using credit cards, checks and cash. Detailed manager of accounting processes with clarity and deliberation despite heavy workloads.

Overview

25
25
years of professional experience

Work History

Accounts Receivable Clerk

Chapperal Medical Group/P.V.H.M
05.2020 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Front End Supervisor

Home Depot
06.2010 - 04.2020
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 37 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained accurate records of sales and financial transactions.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Assistant Manager

World Foot Locker/Foot Locker
02.1999 - 06.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Claremont High School
Claremont, CA
06.1994

Skills

  • Payment Coordination
  • Mail Routing
  • Customer Relations
  • Financial Reporting
  • Audit Support
  • Payment Posting
  • Conflict Resolution
  • Attention to Detail
  • Decision Making
  • Organizational Skills
  • Customer Service
  • Time Management
  • Bank Deposits
  • Problem Solving
  • Accurate Payment Posting
  • Customer Service Support
  • Accounts Payable

Additional Information

I have a over 20 years experience in customer service, and with running a fast paced , front end. Customer service has always been my strong suit, being a active listener and problem solver. And a very calm but firm if necessary, way of resolving conflict when its a high stress, tense situation. With having several years all involving the front end I have never had any descrepencies with cash handling, including are daily change drawer at the larger front end I supervised being at a daily amount of $10.000 dollars. In addition to that I have 8 years experience being a trainer for overall front end policies and procedures, including credit card fraud training.

Timeline

Accounts Receivable Clerk

Chapperal Medical Group/P.V.H.M
05.2020 - Current

Front End Supervisor

Home Depot
06.2010 - 04.2020

Assistant Manager

World Foot Locker/Foot Locker
02.1999 - 06.2010

High School Diploma -

Claremont High School

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Nikki MartinezAdministrative/Customer Service