Nikki Martinez

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated logistics for shipping operations, optimizing routes and reducing shipping costs, while ensuring timely delivery of products.
• Managed payroll processing for employees, ensuring timely and accurate compensation while maintaining compliance with regulatory standards.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
• Recruited, hired and developed office teams to offer best-in-class patient care.

• Responsible for all administrative duties in a dental office
• Coordinate office expenses
• Arrange staff meetings
• Payroll
• Billing
• Treatment Coordinator
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Communicated with customers daily concerning products and shipments
• Resolved employment-related disputes through proactive communication
• Served as company representative at Dental conventions to promote company objectives
• Maintained integrity of general ledger, including the chart of accounts
• Analyzed monthly balance sheet accounts for corporate reporting
• Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met
• Generated financial statements and facilitated account closing procedures each month
• Analyzed and researched reporting issues to improve accounting operations procedures
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Demonstrated professionalism, tact, and diplomacy while working with patients in high pressure situations
• Established great rapport with management and co-workers that lead to life-long relationships
• Resolved employment-related disputes through proactive communication
• Organized and led staff orientation and training to promote collaboration
• Administered compensation, benefits and performance management systems and safety and recreation programs
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
• Evaluated patient care needs, prioritized treatment plans, and maintained patient flow

Coordinated with vendors to manage inventory, address backorders, and place special orders to ensure product availability.

Resolved customer inquiries and complaints with empathy and efficiency, enhancing guest satisfaction.

Led team operations to ensure smooth workflow and consistently exceeded service quality standards.

Maintained a high level of customer service by being approachable, knowledgeable, and responsive to guest needs.

Fostered a welcoming and energetic environment, contributing to a positive guest experience and repeat business.

Provided comprehensive support to patients throughout all stages of dental procedures, ensuring comfort and clear communication.

Developed and implemented individualized dental care plans in collaboration with the dental team.

Assisted in managing medical and dental emergencies with efficiency and professionalism.

Participated in dental society meetings, team case reviews, and ongoing training to stay current with industry best practices.

Performed four-handed dentistry and chairside assistance to support efficient and high-quality patient care.

Assessed patient needs, prioritized treatments, and maintained smooth clinical workflow.