Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Mathews

Syracuse,NY

Summary

Dynamic professional with a proven track record. , Excelling in customer service and GPS route planning. Demonstrated ability to enhance customer satisfaction and efficiency through meticulous attention to detail and a positive attitude. Skilled in leveraging teamwork and advanced diagnostic tools to solve problems and improve operational outcomes.

Overview

2025
2025
years of professional experience

Work History

Delivery Driver

Domino's Pizza
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Customer Service Representative

MAS
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

HVAC-R Service Technician

REMEDY
06.2024 - 02.2025
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.

Education

High School Diploma -

Corcoran High School
Syracuse, NY
1992

Skills

  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Positive attitude
  • Time management
  • Punctual and reliable
  • Dependable and reliable
  • Problem-solving
  • GPS and route planning
  • Order picking and processing
  • Stocking and inventory
  • Shipping and packaging

Timeline

HVAC-R Service Technician

REMEDY
06.2024 - 02.2025

Delivery Driver

Domino's Pizza

Customer Service Representative

MAS

High School Diploma -

Corcoran High School

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Nikki Mathews