Nikki Matson
Columbus
Summary
Results-driven project coordinator with expertise in managing workflows and improving processes. Committed to enhancing productivity and customer satisfaction through effective communication and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Project Coordinator - National Materials
Loeb Electric
12.2025 - Current
- Respond to requests for information on materials to inquiring parties.
- Verify accuracy of order details and inventory levels to ensure timely fulfillment.
- Process customer orders efficiently using order management software.
Project Lead - Electrical Distribution
Loeb Electric
06.2025 - 12.2025
- Managed project documentation, ensuring accuracy and accessibility for team members.
- Monitored project progress against goals, providing updates to stakeholders regularly.
- Partnered with project team members to identify and quickly address problems.
Project Lead - Remodel Lighting
Loeb Electric
09.2023 - 06.2025
- Collaborated with team members to troubleshoot issues and implement effective solutions on-site.
- Prepared documentation for project updates, ensuring accurate tracking of milestones and deliverables.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
Project Coordinator - Remodel Lighting
Loeb Electric
05.2023 - 09.2023
- Trained new team members on project management tools and methodologies to ensure effective onboarding.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
National Services Supervisor
Loeb Electric
03.2022 - 05.2023
- Implemented workflow improvements that enhanced productivity and reduced downtime.
- Monitored performance metrics to identify areas for improvement and drive team accountability.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Escalation Coordinator
Loeb Electric
07.2019 - 03.2022
- Facilitated cross-departmental communication to ensure alignment on project goals.
- Analyzed operational data to identify areas for improvement in service delivery.
- Led training sessions for new staff, fostering a collaborative work environment.
Customer Care Specialist
Loeb Electric
12.2017 - 07.2019
- Manage new or struggling accounts to identify client expectations and adapt or develop workflow standards accordingly.
- Implemented best practices for handling escalated issues, improving resolution rates significantly.
- Took ownership of customers issues to follow problems through to resolution.
Service Coordinator
Loeb Electric
10.2017 - 12.2017
- Analyzed customer requirements to generate accurate and timely quotes.
- Trained new staff on quoting procedures and best practices for efficiency.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
Dispatcher
Loeb Electric
12.2016 - 10.2017
- Trained new dispatch staff on protocols, systems, and customer service standards for improved team efficiency.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
High School Diploma -
Washington Senior High
Washington Court HouseSkills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Data collection
- Spreadsheet tracking
- Continuous improvement
- Forecasting
Timeline
Project Coordinator - National Materials
Loeb Electric
12.2025 - Current
Project Lead - Electrical Distribution
Loeb Electric
06.2025 - 12.2025
Project Lead - Remodel Lighting
Loeb Electric
09.2023 - 06.2025
Project Coordinator - Remodel Lighting
Loeb Electric
05.2023 - 09.2023
National Services Supervisor
Loeb Electric
03.2022 - 05.2023
Escalation Coordinator
Loeb Electric
07.2019 - 03.2022
Customer Care Specialist
Loeb Electric
12.2017 - 07.2019
Service Coordinator
Loeb Electric
10.2017 - 12.2017
Dispatcher
Loeb Electric
12.2016 - 10.2017
High School Diploma -
Washington Senior High