Nicole "Nikki" Maxey
Milwaukie,OR
Summary
I am a highly motivated and dedicated individual, goal oriented, enthusiastic to meet all challenges both professional and personal. Friendly and outgoing, I have the ability to form strong relationships as evidenced in my current position. I strive to exceed expectations, I am responsible, punctual, highly organized and a productive professional when working with little to no supervision. My purpose is to enhance the lives of those I serve.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Willamette View Health Center
07.2019 - Current
- Manage incoming calls and direct to appropriate department.
- Maintain patient confidentiality in line with HIPAA regulations.
- Answer telephone calls to offer office information, answer questions, direct calls to staff, to facilitate appointment scheduling and handling patient inquiries.
- Organize paperwork such as charts and reports for office and patient needs.
- Maintain utilization reviews for payment of skilled nursing services with multiple insurance providers.
- Maintain rapport with physicians, nurses, and other healthcare personnel.
- Support office staff and operational requirements with administrative tasks.
- Process lab paperwork and requests according to physicians' orders.
- Monitor inventory levels and advise management of need for replenishment.
- Greet and interact with patients/families to provide information, answer questions and assist with appointment scheduling.
- Prepare and process patient referrals and transfer requests.
- Develop and create relationships with residents, their families, friends and other care providers.
- Provide information for patient admissions and discharges to foster timely processing.
- Schedule appointments and maintain department master calendar to facilitate efficient patient flow.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
Home Health Care Provider
State Of Oregon DHS & Comfort Care
10.2012 - 07.2019
- Developed and implemented care plans for clients.
- Completed household management tasks for clients within private home settings, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Personal Finance Management and Support
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Monitored progress and documented patient health status changes to keep care team updated.
HR Administrator
Michele Ingram LLC
09.2012 - 02.2013
- Office management and administration for new entity, assist with payroll, accounts payable and receivable, positively encouraging employees to ensure morale and success.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Oversaw hiring, staffing, and labor law compliance.
- Enhanced workplace safety, conducting regular audits and training sessions.
- Led diversity and inclusion initiatives, creating more welcoming and inclusive work environment.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Education
Associate of Applied Science - Human Services
Clackamas Community College
12-2024
Skills
- Relationship Cultivation
- Customer Service
- Policies implementation
- Calendar and Appointment Management
- Office Supplies and Inventory
- Organization and Time Management
- Electronic Record Keeping
- Verbal and Written Communication
- Communications Strategies
- Proficient in Microsoft Applications
- 80 WPM/10-Key/Data Entry
- Customer relations
- HR policies and procedures
- Training and mentoring
Timeline
Unit Secretary
Willamette View Health Center
07.2019 - Current
Home Health Care Provider
State Of Oregon DHS & Comfort Care
10.2012 - 07.2019
HR Administrator
Michele Ingram LLC
09.2012 - 02.2013
Associate of Applied Science - Human Services
Clackamas Community College
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