Nikki Mercer
Henderson
Summary
Dynamic professional with a proven track record at LPL Financial, adept in financial analysis and customer service. Excelled in resolving customer complaints, enhancing service solutions, and driving operational excellence. Skilled in problem-solving and multitasking, I significantly improved customer satisfaction and profitability.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
12
12
years of professional experience
Work History
Service Manager
A Auto Center
03.2019 - Current
- Resolved customer vehicle complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into positive outcomes.
Financial Analyst
LPL Financial
10.2017 - 12.2018
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Assisted customers and provided solutions to improve profitability of net incomes from investments.
Branch Specialist
Plus Credit Union
03.2013 - 09.2016
- Managed daily branch activities with a focus on maintaining high levels of customer service and operational excellence.
- Provided support to customers during account opening processes, ensuring accurate completion of required documentation and adherence to bank guidelines.
- Served as a mentor to junior team members, offering guidance on best practices when handling complex customer inquiries or navigating challenging situations within their roles at the bank.
- Greeted customers entering branch or using drive-up lanes.
- Opened new accounts for customers and explained features and benefits for each type.
- Streamlined branch operations for improved overall efficiency and productivity.
Education
N/A - Accounting And Finance
San Diego City College
San Diego, CASkills
- Problem-solving
- Multitasking and organization
- Positive attitude
- Customer service
- Critical thinking
Timeline
Service Manager
A Auto Center
03.2019 - Current
Financial Analyst
LPL Financial
10.2017 - 12.2018
Branch Specialist
Plus Credit Union
03.2013 - 09.2016
N/A - Accounting And Finance
San Diego City College
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