Nikki Miesch
Brockport,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President of Operations
J.M. Tree Service, Inc.
Brockport, NY
09.2013 - 11.2023
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Established goals for sales team and provided methods for tracking and reaching them weekly/monthly/annually.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Senior Lead Teller
First Niagara Bank
Brockport, NY
05.2011 - 03.2016
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Head Vault Teller
First Niagara Bank
Rochester, NY
04.2009 - 05.2011
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Teller
First Niagara Bank
Rochester, NY
08.2006 - 04.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Associate of Arts - Business Administration And Management
Monroe Community College
Rochester, NY12.2004
Skills
- Leadership Training
- Profitability and Revenue Generation
- Purchasing and Planning
- Cost Analysis and Savings
- Operations Oversight
- Process Improvements
- Performance Analysis
- Administrative Management
- Sales Tracking
- Department Oversight
- Data Analysis
- Data Management
- Performance Evaluations
- Staff Development
- Employee Motivation
- Business Management
- Market and Competitor Research
- Staff Hiring
- Proficient in Microsoft Word and Excel
- Payroll Administration and Timekeeping
- Calendar Management
- Delegating Work
Certification
- Certified Arborist, I.S.A (International Society of Arboriculture) - 2012
- TRAQ (Tree Risk Assessment Qualified), TCIA (Tree Care Industry Association) - 2022
- Notary License, New York State, County of Monroe - 2007
Timeline
Vice President of Operations
J.M. Tree Service, Inc.
09.2013 - 11.2023
Senior Lead Teller
First Niagara Bank
05.2011 - 03.2016
Head Vault Teller
First Niagara Bank
04.2009 - 05.2011
Teller
First Niagara Bank
08.2006 - 04.2009
Associate of Arts - Business Administration And Management
Monroe Community College