Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Miesch

Brockport,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Vice President of Operations

J.M. Tree Service, Inc.
09.2013 - 11.2023
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Clarified roles, responsibilities and expectations of staff.
  • Identified opportunities to improve business process flows and productivity.
  • Established goals for sales team and provided methods for tracking and reaching them weekly/monthly/annually.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Represented organization at industry conferences and events.
  • Managed financial, operational and human resources to optimize business performance.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Senior Lead Teller

First Niagara Bank
05.2011 - 03.2016
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Examined tellers' reports of daily transactions for accuracy.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Head Vault Teller

First Niagara Bank
04.2009 - 05.2011
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Teller

First Niagara Bank
08.2006 - 04.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Associate of Arts - Business Administration And Management

Monroe Community College
Rochester, NY
12.2004

Skills

  • Leadership Training
  • Profitability and Revenue Generation
  • Purchasing and Planning
  • Cost Analysis and Savings
  • Operations Oversight
  • Process Improvements
  • Performance Analysis
  • Administrative Management
  • Sales Tracking
  • Department Oversight
  • Data Analysis
  • Data Management
  • Performance Evaluations
  • Staff Development
  • Employee Motivation
  • Business Management
  • Market and Competitor Research
  • Staff Hiring
  • Proficient in Microsoft Word and Excel
  • Payroll Administration and Timekeeping
  • Calendar Management
  • Delegating Work

Certification

  • Certified Arborist, I.S.A (International Society of Arboriculture) - 2012
  • TRAQ (Tree Risk Assessment Qualified), TCIA (Tree Care Industry Association) - 2022
  • Notary License, New York State, County of Monroe - 2007

Timeline

Vice President of Operations

J.M. Tree Service, Inc.
09.2013 - 11.2023

Senior Lead Teller

First Niagara Bank
05.2011 - 03.2016

Head Vault Teller

First Niagara Bank
04.2009 - 05.2011

Teller

First Niagara Bank
08.2006 - 04.2009

Associate of Arts - Business Administration And Management

Monroe Community College

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Nikki Miesch