Nikki Miles
Raleigh,NC
Summary
With over 20 years of customer-facing experience in fast-paced settings, this positive and upbeat customer service representative excels at adapting to diverse customer needs. Demonstrated track record of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
19
19
years of professional experience
Work History
Remote Customer Service Rep II
Circle Graphics Company
05.2021 - Current
- Provided necessary skills to solve customer issues and resolve problems
- Ensure happy and satisfied customers by fully engaging in friendly interactions from beginning to the end of the process
- Take phone calls, enter data into customer database, place orders by telephone when necessary, respond to customer emails sent in daily
- Advised customers concerning the products and services offered.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Remote Customer Service Assistant
I DZYN Graphic Designs
05.2017 - Current
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Communicated information to customers about product quality, value, and style
- Consistently put customers first by handling needs with sense of urgency and compassion
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Filed completed customer orders to begin processing and facilitate smooth shipments.
Beauty Consultant/Hairstylist
Impressive Tresses Salon
03.2010 - 02.2020
- Treated customers to extra services such as shampooing and head massage to promote loyalty
- Evaluated client hair type, condition, and desired outcome to determine ideal services
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Customer Service Manager/Front Desk Receptionist
Courtesy Cleaners
07.2005 - 02.2010
- Attached tags to identify customer items
- Inspected items when machine completes cleaning to identify and treat remaining stains
- Printed customer bills and processed payments using cash register
- Greeted customers, collected items, and recorded contact information
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
Education
High School Diploma -
Washington High School
Washington, NCElizabeth City State University
Elizabeth City, NCAssociate of Arts in Cosmetology -
Miller Motte College
Raleigh, NC05.2009
Skills
- Social skills
- Business management
- Active listening
- Critical thinking
- People skills
- Follow-up skills
- Problem Resolution
- Microsoft Office
- Time management
- Communication
- Phone Etiquette
Locations
- Raleigh, Raleigh, NC
- Washington, Washington, NC
- Elizabeth City, Elizabeth City, NC
Timeline
Remote Customer Service Rep II
Circle Graphics Company
05.2021 - Current
Remote Customer Service Assistant
I DZYN Graphic Designs
05.2017 - Current
Beauty Consultant/Hairstylist
Impressive Tresses Salon
03.2010 - 02.2020
Customer Service Manager/Front Desk Receptionist
Courtesy Cleaners
07.2005 - 02.2010
High School Diploma -
Washington High School
Elizabeth City State University
Associate of Arts in Cosmetology -
Miller Motte College
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