Nikki Mitchell
Plano,US
Summary
Experienced Commercial and Financial Services Professional/Manager with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about day-to-day operations and have excellent communication and time management abilities.
Overview
13
13
years of professional experience
Work History
SR. Administrator/Officer, Finance
Citi
09.2022 - Current
- Syndications, SLT, Agency, Commercial Credit lending, LoanIQ, Training, Accounting, reconciliation, remediation, Cash beaks, borrower servicing, posting cash, New system testing/UAT. Department SME
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Collected, arranged, and input information into database system.
Operations Manager - Originations
PennyMac Home Loan Services, LLC
01.2021 - 05.2022
- Originations Operations Manager, loan structure/sales, VA, Conventional and FHA products, Pipeline Management, Escalations Management, Encompass, audit/quality manager, policy & procedure SME, training
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
JPMorgan Chase
05.2011 - 03.2020
- Operations Supervisor to Underwriters, Closers and Negotiators for loss mitigation/short sales
- Change Readiness Supervisor: Oversee Policy and Procedure changes, obligations management Project management New workflow tool system build, implementation and training including uat and validation testing for business systems
- Portfolio management for USDA, FHA, VA, FHLMC, FNMA, Bank Owned and Private investors
- Litigation management Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Applied Science - Applied Science
Trinity Valley Community College
High School Diploma -
Malakoff High School
Malakoff, TXSkills
- Office Management
- LoanIQ
- Microsoft Office
- Project Management
- Portfolio Management
- Business Analysis
- Operations Management
- Visio
- User Acceptance Testing
- Fair Housing Regulations
- User Interface (UI)
- Workday
- Encompass
- Process Updates
- Policy Writing
- New Hire Onboarding
- Employee Supervision
- Staff Management
- Timesheet Processing
- MS Office
Country
US
Timeline
SR. Administrator/Officer, Finance
Citi
09.2022 - Current
Operations Manager - Originations
PennyMac Home Loan Services, LLC
01.2021 - 05.2022
Operations Manager
JPMorgan Chase
05.2011 - 03.2020
Associate of Applied Science - Applied Science
Trinity Valley Community College
High School Diploma -
Malakoff High School
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