Nikki Mohtashemi
Anaheim,CA
Summary
Manager with 8+ years in food service and hospitality, excelling in leadership and employee development. Expert in enhancing customer satisfaction and operational efficiency through innovative training methods. Committed to achieving higher service standards and aspiring to advance within the industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Manager
Green Tomato Grill
Orange, CA
01.2019 - Current
- Interview, train, and mentor new hires, ensuring seamless integration into team
- Streamline shift operations and staff position for peak efficiency during busy hours
- Collaborate with FOH manager on daily operations, including inventory, finance, and staff scheduling
- Achieved a 20% increase in customer satisfaction by implementing new training methods and focusing on customer interaction skills
- Monitored training progress meticulously, ensuring all new hires met performance benchmarks within the first 30 days
Food Runner / Server Assistant / Host
Reunion Kitchen and Drink
Anaheim Hills, CA
08.2023 - 06.2024
- Greet and seat guests, manage large party reservations and walk-ins, ensuring a welcoming atmosphere
- Accurately place and package take-out orders, maintaining company presentation standards
- Collaborate with servers and bartenders to expedite food line, addressing immediate service needs
- Deliver food and beverages promptly during peak hours, ensuring customer satisfaction
Server
Starting Gate
Los Alamitos, CA
04.2023 - 04.2024
- Manage high-volume tables, ensuring timely service and customer satisfaction, driving repeat business
- Collaborate with bartenders for prompt drink service, enhancing team workflow and efficiency
- Engage with customers, provide menu insights, boosting daily sales and tips through effective communication
- Maintain comprehensive menu knowledge to accurately input orders and address customer inquiries, reducing errors
Certified Trainer & Kitchen Lead
Raising Cane's
Orange, CA
04.2018 - 07.2019
- Completed corporate company course to become a certified trainer
- Trained and motivated new hires through comprehensive one on one training, enhancing team readiness and morale
- Ran the kitchen team efficiently by working in the position that is most responsible for quick distribution of food to customers
- Monitored drive-thru operations, ensuring order accuracy and efficient customer service
Head Shift Lead
Creamistry
Anaheim Hills, CA
01.2017 - 06.2018
- Trained and mentored new hires, boosting team competency
- Strategically assigned employee positions, enhancing workflow efficiency and customer satisfaction
Education
BSN program, Bachelors - Nursing
West Coast University
01.2025
Certification
- Food Handlers Card ( expires 11/06/24 )
- Responsible Beverage Service ( RBS )
Timeline
Food Runner / Server Assistant / Host
Reunion Kitchen and Drink
08.2023 - 06.2024
Server
Starting Gate
04.2023 - 04.2024
Training Manager
Green Tomato Grill
01.2019 - Current
Certified Trainer & Kitchen Lead
Raising Cane's
04.2018 - 07.2019
Head Shift Lead
Creamistry
01.2017 - 06.2018
BSN program, Bachelors - Nursing
West Coast University
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