Nikki Moore
White,GA
Summary
Experienced with managing office tasks and streamlining administrative processes. Utilizes organizational skills to ensure efficient office operations and effective communication. Track record of enhancing productivity by implementing effective office management techniques.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Business Office Specialist
Amedisys Hospice
04.2023 - Current
- Maintain and complete Registered Nurse and CNA schedules daily.
- Assist Business Office Manager with calling patients to schedule Nurse Practitioner visits.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting.
- Provided exceptional administrative support to executive staff members through calendar management, travel arrangements, and document preparation.
- Operated telephone console to receive incoming calls.
- Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected, arranged, and input information into database system.
Social Services Analyst III
State of Louisiana-DCFS
03.2020 - Current
- Manage child support caseload and handling different issues that arise daily
- Customer service, data entry, research in locating information on all parties
- Assisted clients in accessing vital community resources, improving their overall quality of life and selfsufficiency.
- Managed a caseload of diverse clients, providing individualized support tailored to each person''s unique circumstances and needs.
- Developed and maintained relationships with community organizations and agencies.
- Provided support to social service clients in navigating available resources.
- Administered and tracked client service payments.
- Court duties include: contempt, probation revocation and modifications of child support orders
- Also dealing daily with District Attorneys, staff, hearing officer and judge
Social Services Analyst II
State of Louisiana
03.2010 - 03.2020
- Duties Summary: Manage child support caseload and handling different issues that arise daily
- Duties include: Customer service, data entry, research in locating information on all parties
- Court duties include: contempt, probation revocation and modifications of child support orders
- Also dealing daily with District Attorneys, staff, hearing officer and judge
Social Services Analyst I
State of Louisiana-DCFS
09.2009 - 09.2010
- Duties Summary: Manage child support caseload and handling different issues that arise daily
- Duties include: Customer service, research in locating information on all parties
- Court duties include: contempt, probation revocation and modifications of child support orders
- Also dealing daily with District Attorneys, staff, hearing officer and judge
Rehab Specialist
Christus St Francis Cabrini Hospital
10.2007 - 09.2009
- Work directly with patients/family members, make work schedules, patient transport, maintain time sheets and data entry
- Provided emotional support to patients during challenging moments throughout the rehabilitation process, fostering a positive atmosphere conducive to healing.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal patient outcomes.
- Developed strong rapport with patients and their families by demonstrating empathy, understanding, and active listening skills during interactions.
Business Office Associate
Christus St. Francis Cabrini Hospital
08.2005 - 10.2007
- Accounts payable, data entry for all hospital procedures, audits, customer service
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Collected, arranged, and input information into database system.
Medical Insurance Verification Specialist
Christus St. Francis Cabrini Hospital
07.2004 - 08.2005
- Verify insurance for day surgery patients
- Also calculate deductibles/co-pays owed by patients
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Education
Tioga High School
Tioga, LA01.1993
Skills
- Computer (20 years), Customer Service (20 years), Receptionist (20 years)
- SPECIAL DUTIES For the past three years I have been in a supervisory role as Plans Chief for emergency preparedness for Department of Children and Family Services
- Data collection (10 years)
- Scheduling appointments
- Database administration
- Scheduling and planning
- Data entry expertise
- Administrative tasks
- Teamwork
- Multitasking Abilities
- Excellent communication
Timeline
Business Office Specialist
Amedisys Hospice
04.2023 - Current
Social Services Analyst III
State of Louisiana-DCFS
03.2020 - Current
Social Services Analyst II
State of Louisiana
03.2010 - 03.2020
Social Services Analyst I
State of Louisiana-DCFS
09.2009 - 09.2010
Rehab Specialist
Christus St Francis Cabrini Hospital
10.2007 - 09.2009
Business Office Associate
Christus St. Francis Cabrini Hospital
08.2005 - 10.2007
Medical Insurance Verification Specialist
Christus St. Francis Cabrini Hospital
07.2004 - 08.2005
Tioga High School
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