Nikki Moulinet
Plano,TX
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Hyatt Regency Phoenix
10.2002 - 10.2004
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular room inspections, resulting in consistent adherence to hotel standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Supported housekeepers & houseman with their daily duties.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining 693 clean and rooms and common areas.
Assistant Front Office Manager
Elliott Grand Hyatt Seattle
05.2001 - 10.2002
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Trained new-hires on [type] procedures to better service customers.
- Coordinated office events and meetings for staff.
Concierge Service
Hyatt Regency Maui
05.1998 - 05.2001
- Provided concierge service at the highest level to assist guest needs and request.
- Maintained well-regarded services to provide guests with assistance and convenient information about local attractions & restaurants.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Agent
Hyatt Regency Waikiki
01.1998 - 05.1998
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Rooms Controller
Hyatt Regency Maui
12.1996 - 01.1998
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Optimized room occupancy rates with strategic planning and coordination among departments.
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
Front Desk Agent
Hyatt Regency Maui
04.1995 - 12.1996
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes at a 5 star resort.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma -
Pearl City High School
Pearl City, HI06.1994
Skills
- Employee Evaluations
- Task Assignment
- Staff Evaluations
- Cleaning Practices
- Training and Mentoring
- Customer Service-Focused
- Attention to detail
- Room inspection
Timeline
Housekeeping Supervisor
Hyatt Regency Phoenix
10.2002 - 10.2004
Assistant Front Office Manager
Elliott Grand Hyatt Seattle
05.2001 - 10.2002
Concierge Service
Hyatt Regency Maui
05.1998 - 05.2001
Front Desk Agent
Hyatt Regency Waikiki
01.1998 - 05.1998
Rooms Controller
Hyatt Regency Maui
12.1996 - 01.1998
Front Desk Agent
Hyatt Regency Maui
04.1995 - 12.1996
High School Diploma -
Pearl City High School
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