Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Muhammad

Roanoke,VA

Summary

Driven by a results-focused approach at United Healthcare, I leveraged analytical thinking and relationship-building skills to enhance remediation processes, ensuring compliance and fostering trust. My ability to adapt and manage projects effectively led to significant improvements in operational efficiency and client satisfaction, underscoring my commitment to excellence and growth.

Overview

13
13
years of professional experience

Work History

STRATEGIC INSIGHTS & CTM REMEDIATION ANALYST

United Healthcare
10.2021 - Current
  • Evaluated the effectiveness of implemented remediation measures by conducting periodic reviews, ensuring sustained compliance with internal policies and external regulations.
  • Standardized work procedures across departments for a more streamlined approach toward remediation, promoting consistency and accountability.
  • Enhanced remediation processes by conducting thorough risk assessments and implementing effective mitigation strategies.
  • Supported organizational growth by developing scalable and sustainable remediation processes that adapted to changing business requirements.

BROKER AGENT SERVICE SPECIALIST

United Healthcare
08.2017 - 10.2021
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Recorded supporting documentation for phone calls and written correspondence.

Sales Agent

United Healthcare
09.2011 - 08.2017
  • Convert eligible inbound calls into sales by conducting an accurate needs assessment
  • Utilize my knowledge of Medicare product portfolio to accurately assess the distinct needs of different prospects.
  • Effectively explain the differences between various products and assist the prospect member in selecting the product that best meets their needs.
  • Accurately complete and submit required enrollment documentation, consistent with Medicare requirements and enrollment guidelines
  • Assist the prospect in the completion of the enrollment application telephonically
  • Complete outbound calls and special campaign initiatives for assigned regions to complete an inbound sale or to generate leads to optimal sales channels.
  • Assisted in a sales training class as a Subject Matter Expert to support and educate new hire class on the holistic role of a telesales agent.
  • Instrumental in onboarding and success of new hire agents as they arrive on the sales floor.

Education

High School Diploma -

William Fleming High School
Roanoke, VA
06.1995

Skills

Analyzing data

Analytical Thinking

Goal Setting

Risk Assessment

Project Management

Relationship Building

Adaptability

Time management abilities

Data Management

Timeline

STRATEGIC INSIGHTS & CTM REMEDIATION ANALYST

United Healthcare
10.2021 - Current

BROKER AGENT SERVICE SPECIALIST

United Healthcare
08.2017 - 10.2021

Sales Agent

United Healthcare
09.2011 - 08.2017

High School Diploma -

William Fleming High School

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Nikki Muhammad