Nikki Newlen
Columbus,OH
Summary
Motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great customer service skills, with multiple years of experience in home health care.
Overview
16
16
years of professional experience
Work History
School Bus Monitor/Trainee
Hamilton Local School District
09.2023 - 01.2024
- Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
- Completed thorough bus inspections before and after each trip.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Assisted in training new bus monitors, sharing best practices for maintaining a safe and efficient work environment.
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience.
- Supported student learning outside the classroom by fostering a sense of community and belonging during bus rides, promoting discussion about school events, and encouraging positive peer interactions.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
Home Health Caregiver
Ellen Shackelford
11.2016 - 01.2023
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Provided direct personal care and administrative services to clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Followed nutritional plans to prepare optimal meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Trained new staff members on best practices for home health care.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Educated patients and families on disease management techniques, increasing self-sufficiency and confidence in managing their own care.
- Administered medication as directed by physician.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Scheduled and coordinated medical appointments.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
Customer Service Representative
Cass Information Systems
09.2007 - 06.2017
- Managed and organized documents for data entry tasks.
- Completed data entry tasks with accuracy and efficiency.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Followed data entry protocols, rules and regulations.
- Verified accuracy of data entered into system to produce error-free reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Sorted documents and maintained organized filing process.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Followed established procedures to enter and process data correctly.
- Utilized techniques for increasing data entry speed.
Education
No Degree - Social Work
Columbus State Community College
Columbus, OHHigh School Diploma -
Groveport Madison High School
Groveport, OH06.2001
Skills
- Social Perceptiveness
- Conflict Resolution
- Evacuation Procedures
- Emergency Response Procedures
- Passenger Safety
- Behavior monitoring
- Strong Work Ethic
- Safety awareness
- Patience and Empathy
- Driver support
- Behavior management techniques
- Driver assistance
Timeline
School Bus Monitor/Trainee
Hamilton Local School District
09.2023 - 01.2024
Home Health Caregiver
Ellen Shackelford
11.2016 - 01.2023
Customer Service Representative
Cass Information Systems
09.2007 - 06.2017
No Degree - Social Work
Columbus State Community College
High School Diploma -
Groveport Madison High School
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