Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Owens

Natchez,MS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Correctional Officer

Concordia Parish Women's Facility
01.2023 - Current
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Restaurant Manager

Burger King
12.2021 - 01.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.

Customer Service Manager

Walmart
01.2014 - 12.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

No Degree - Business Administration

Alcorn State University
Lorman, MS
12.2024

High School Diploma -

Natchez High School
Natchez, MS
05.2012

Skills

  • Collaborate Cross-Functionally
  • Account Resolutions
  • Collection Calls
  • Personnel Training and Development
  • Account Management
  • Service Standard Compliance
  • Office Equipment Proficiency
  • Fleet Dispatching
  • Contract Development and Management
  • Managing Multiple Tasks
  • Product Management and Branding
  • Job Assignments

Timeline

Correctional Officer

Concordia Parish Women's Facility
01.2023 - Current

Restaurant Manager

Burger King
12.2021 - 01.2023

Customer Service Manager

Walmart
01.2014 - 12.2021

No Degree - Business Administration

Alcorn State University

High School Diploma -

Natchez High School

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Nikki Owens