Nikki Page
Euless,TX
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
16
16
years of professional experience
Work History
Control Tower Lead Agent
SEKO Logistics Orlando
Grapevine, TX
04.2021 - Current
- Reported regularly to senior management on client activity and business development progress.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Responded to client inquiries and resolved issues promptly.
- Led team of agents in providing customer service to clients and resolving issues.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Ensured compliance with company policies regarding customer service standards.
- Collaborated with other departments to ensure smooth flow of information between teams.
- Collaborated with other departments to ensure smooth flow of information between teams.
- Located products through extensive researching and arranged for drop shipments for items located at different facilities.
- Developed and maintained strong relationships with clients and stakeholders.
- Scheduled and attended weekly appointments with clients.
Banker I
Frost Bank
Coppell, TX
06.2019 - 04.2021
- Completed daily cash balancing and operated ATMs.
- Analyzed customer's financial information to determine the best banking products for them.
- Verified customer identity using government-issued identification documents.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Assisted customers by answering banking questions and recommending solutions.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Customized products and services to meet specific banking requirements.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Researched discrepancies between bank records and customer accounts.
- Modified, opened and closed customer accounts.
- Performed special services for customers, ordering bank cards and checks.
Sales
Bose
Grapevine, TX
05.2009 - 05.2018
- Supported sales team members to drive growth and development.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained accurate records of all transactions between customers and company representatives.
- Used change methodologies to increase sales and led projects for increased productivity.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints regarding sales and service.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Sports Psychology
University of Iowa
Iowa City, IASkills
- Task delegation
- Strong leadership
- Decision-making capacity
- Customer service and care
- Business development
- Information documentation
- Organizational skills
- Call management
- Follow-up calling
- Critical thinking
- Customer service
- Conflict resolution
- Goal-oriented mindset
- Strong communication
- Clear communication
Accomplishments
- 2018 Award for quarter of all sales in the entire store for the year and top 10 in the entire country with Bose
Timeline
Control Tower Lead Agent
SEKO Logistics Orlando
04.2021 - Current
Banker I
Frost Bank
06.2019 - 04.2021
Sales
Bose
05.2009 - 05.2018
Some College (No Degree) - Sports Psychology
University of Iowa