Lennie Palleja
Murrieta,CA
Overview
28
28
years of professional experience
Work History
Merchandise Associate
T.J. Maxx Retail Store
Temecula
09.2021 - Current
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Assisted customers in locating desired items and provided advice on product features.
- Adheres to all operational, merchandise, and loss prevention standards
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Conducted staff meetings with sales personnel to introduce new merchandise.
Assistant Manager
Pechanga Casino and Resorts
Temecula, CA
06.2011 - 02.2019
- Conduct pre-shift meetings.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information by using the Kronos Payroll System.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provide a four-diamond experience for the guest by following the Service Standards of Pechanga Resort and Casino.
- Maintain a clean, sanitary, and safe work environment by following the guidelines of the Department of Health and Sanitation of the State, County and Company.
- Assist in Supervising, planning and directing all outlet personnel on a daily basis including assigning stations, recording attendance, and conducting real time coaching of team members to ensure service standards are being followed.
- Must be capable of performing all positions within the department including serving, busing, hosting and expediting.
- Submit and follow up maintenance requests and equipment shortages.
- Ensure compliance to all rules, regulations and procedures.
- 'Act on all guest comments in a timely manner referring culinary and beverage situations to outlet chef and beverage manager.
- Assist manager in completing the weekly and monthly department forecasts.
- Order supplies to ensure proper par levels including all beverage and service food items and other tasks as required by outlet manager using the Stratton Warren Inventory System.
- Table touching throughout the restaurant and during the entire shift as much as possible to ensure guest satisfaction and gather any feedback. Must be on the floor monitoring the restaurant operation and guest satisfaction during hours of operations
- Be aware of contemporary nutritional and health requirements of customer base, including dietary and safe food restrictions.
- Other duties as assigned.
Supervisor
Pechanga Resort Casino
Temecula, CA
08.2011 - 08.2018
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Insure that all staff are on duty and in appropriate uniform and well-groomed by following the Dress Code Standards of Pechanga Resort Casino
- Project a positive attitude and "service first" demeanor at all times by following the Codes of Conduct Pechanga Resort Casino
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Directed and supervised team of 40 employees in daily operations.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Food Court Supervisor
Pechanga Resort Casino
Temecula, CA
08.2011 - 08.2017
- Performed the responsibilities of overseeing the activities of food preparation.
- Requisition and inspects food storage, supplies, and equipment to maintain stock levels and ensure standards of food quality are met.
- Prepares work schedules and evaluates work performance of employees.
- Assigns and coordinates work of employees to promote efficiency of operations.
- Provides training to the staff in areas of food preparation and service techniques.
- Ensured that the customers are served promptly.
Food Court Cashier
Pechanga Resort Casino
Temecula, CA
08.2005 - 08.2011
- Proficient in cash handling procedure
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Ensured accurate counts of coins were taken from registers at beginning of each shift.
- Maintained cleanliness of work area, including wiping counters and taking out the trash.
- Processed payments for orders using a cash register, credit cards, and debit cards.
- Greeted customers and provided information about the food court menu items.
Daycare Worker
Self-employeed
Olongapo City, Philippines
06.1998 - 07.2005
- Reading stories and books.
- Bringing the children to and from school.
- Assist with homework.
- Attending any appointments or events that the child is required to attend.
- Established good relationships with families through open communication about their child's progress.
- Assisted in potty training and diapering children as needed.
- Engaged children in creative play activities such as art projects, music time, story time.
- Ensured proper supervision of all activities including outdoor playtime.
- Monitored children's play activities to ensure safety.
- Provided snacks and meals in accordance with dietary guidelines.
Garden Cashier
Miramar Navy Exchange
San Diego, CA
07.1996 - 05.1998
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Knowledge of telephone etiquette while also taking and distributing accurate and complete messages.
- Offered assistance to customers carrying heavy items to their vehicles.
- Performed light maintenance tasks such as watering plants and sweeping walkways.
- Assisted customers with product selection, providing advice on plants, flowers, trees and soil types.
- Maintained accurate records of transactions using the cash register system.
- Displays proficiency in detecting counterfeit bills
Education
Bank Teller - Certificate of Competency
Regional Occupational Program
San Diego, CA06-1999
Bachelor of Arts - Secondary Education
St. Columban College
Philippines06-1993
Associate of Arts - Junior Secretarial Course
Columban College
Philippines06-1987
High School Diploma -
St. Columban High School
Philippines03-1985
Skills
- Restocking Processes
- Cash Management
- Display Setup
- Sales Abilities
- POS Software
- Store Organization
- Kronos Time and Attendance System
- Stratton Warren Purchasing Programs
- MS Office
- Customer Service
- Team Management
- Supervision and Leadership
- Teamwork and Collaboration
- Calm Under Pressure
- sensitivity and understanding for building good relationships with children
- excellent verbal communication skills for motivating children to learn
- active listening skills to understand the children's' needs
Languages
Tagalog
Native/ Bilingual
English
Native/ Bilingual
Timeline
Merchandise Associate
T.J. Maxx Retail Store
09.2021 - Current
Supervisor
Pechanga Resort Casino
08.2011 - 08.2018
Food Court Supervisor
Pechanga Resort Casino
08.2011 - 08.2017
Assistant Manager
Pechanga Casino and Resorts
06.2011 - 02.2019
Food Court Cashier
Pechanga Resort Casino
08.2005 - 08.2011
Daycare Worker
Self-employeed
06.1998 - 07.2005
Garden Cashier
Miramar Navy Exchange
07.1996 - 05.1998
Bank Teller - Certificate of Competency
Regional Occupational Program
Bachelor of Arts - Secondary Education
St. Columban College
Associate of Arts - Junior Secretarial Course
Columban College
High School Diploma -
St. Columban High School
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