Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Parker

Arvada,CO

Summary

Experienced RFP Bid and Content Manager with an impressive 20-year track record. Skillfully manages RFP projects from start to finish, including initial stages, final submission and captivating presentations. Successfully oversees a comprehensive content library consisting of 2,000 question-answer pairs, ensuring effortless access and retrieval. Meticulously maintains solution summaries and standard proposals for seamless self-service utilization.

Overview

21
21
years of professional experience

Work History

Bid & Content Manager

Bank of America
05.2020 - Current
  • Working with sales to respond to and project manage RFPs
  • Helping sales develop strategic messaging based on client need
  • Managing team communication to ensure all questions have responses
  • Editing and proofreading responses for accuracy and readability, as well as adherence to corporate style
  • Ensuring sales reviews and approves RFPs before submission
  • Assisting with best and final presentations
  • Developing and managing standard, proactive sales proposals
  • Conducting regular content audits to identify gaps and redundancies of content
  • Maintaining content library of RFP question/answer pairs
  • Sending content to subject matter experts (SMEs) for review
  • Reviewing SME edits, ensuring adherence to marketing and style guidelines and use of proper grammar and sentence structure
  • Reviewing submitted RFPs for updates to existing content and new content
  • Maintaining a list of SMEs to engage for RFP requests
  • Acting as team liaison for commercialization, ensuring RFP content is developed as new solutions are brought to market
  • Developing and maintaining relationships internally
  • Attending courses and webinars to remain current regarding product and service offerings
  • Maintaining reporting on RFP wins and losses
  • Consistently meeting tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively

Content Manager

Bank of America Merchant Services
03.2016 - 05.2020
  • Maintaining Qvidian content library
  • Sending content to SMEs for review
  • Reviewing SME edits, ensuring adherence to marketing guidelines and style and use of proper grammar and sentence structure
  • Acting as the SME for high-level company content
  • Creating and maintaining Qvidian document types
  • Keeping Qvidian merge code values current
  • Keeping current on Qvidian changes and training Proposal Managers
  • Reviewing submitted RFPs for updates to existing content and new content
  • Attending Qvidian conferences
  • Updating team intranet content
  • Updating team process guide
  • Backing Qvidian data up for disaster recovery
  • Managing team quality assurance program
  • Writing customized cover letters and executive summaries for high-value RFPs
  • Managing standard, proactive proposals
  • Managing RFPs when team workload requires

Proposal Manager

Bank of America Merchant Services
05.2010 - 03.2016
  • Working with sales to respond to RFPs
  • Managing team communication to ensure all questions have responses
  • Editing and proofreading responses to ensure adherence to corporate style
  • Collaborating with legal team to ensure responses meet all legal requirements
  • Ensuring sales has reviewed and approved RFPs before submission
  • Mentoring new employees regarding RFP procedures
  • Attending courses and webinars to remain current regarding product and service offerings

Manager of Proposal Development

TriZetto
08.2007 - 05.2010
  • Developing tactics to support sales objectives and solution selling
  • Cultivating relationships with internal SMEs
  • Developing annual goals for staff of four
  • Conducting individual staff meetings to provide mentoring and coaching
  • Ensuring staff are trained on company product and service offerings
  • Conducting weekly staff meetings to review and prioritize workload
  • Ensuring new products and services are represented in the RFP process
  • Reviewing each RFP before submission to ensure adherence to quality and style standards
  • Updating RFP procedures and staff training manuals
  • Working with marketing and assigned SMEs to ensure standard content is current
  • Evaluating company direction to ensure changes are represented in the RFP process
  • Responding to RFPs when workload is high
  • Facilitating weekly sales meeting to discuss concerns about current sales opportunities

RFP Writer

TriZetto
06.2004 - 08.2007
  • Collaborating with sales to respond to RFPs
  • Managing team communication to ensure all RFP questions have responses
  • Editing and proofreading RFP responses to ensure adherence to corporate style
  • Collaborating with legal team to ensure responses meet all legal requirements
  • Ensuring appropriate stakeholders have reviewed and approved RFPs before submission
  • Logging new RFPs and informing manager of unusual requirements
  • Reporting on RFPs in work and tracking trends
  • Maintaining 10 databases and coordinating review schedules with various SMEs

Education

Bachelor of Arts - Journalism, Public Relations

Louisiana State University in Shreveport
Shreveport, LA
12.1995

Skills

  • Content Creation and Review
  • Content Management Expertise
  • Effective Content Organization
  • Written Material Editing
  • Project Management Expertise
  • Effective Communication
  • Style Guide Oversight
  • RFP Coordination

Timeline

Bid & Content Manager

Bank of America
05.2020 - Current

Content Manager

Bank of America Merchant Services
03.2016 - 05.2020

Proposal Manager

Bank of America Merchant Services
05.2010 - 03.2016

Manager of Proposal Development

TriZetto
08.2007 - 05.2010

RFP Writer

TriZetto
06.2004 - 08.2007

Bachelor of Arts - Journalism, Public Relations

Louisiana State University in Shreveport

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