Nikki Pearce
Kingston
Summary
Experienced with offender management and rehabilitation strategies. Utilizes in-depth knowledge of legal and social systems to support community reintegration. Track record of effective communication and conflict resolution, enhancing compliance and reducing recidivism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Probation/Parole Officer
State of Tennessee – Department of Correction
06.2021 - Current
- -Supervise a diverse caseload of probationers and parolees, ensuring adherence to court-ordered conditions and public safety guidelines.
- -Conduct pre-hearing and pre-release investigations; prepare detailed reports and testify in court and parole hearings.
- -Perform validated risk and needs assessments using motivational interviewing to identify criminogenic risk factors and guide rehabilitation plans.
- -Administer drug and alcohol tests; perform home, work, and school visits; and conduct residence and vehicle searches in compliance with policy.
- -Collaborate with judges, court staff, law enforcement, and community agencies to coordinate services and facilitate successful offender reintegration.
- -Address non-compliance using graduated sanctions, including writing warrants and submitting reports to courts or the parole board.
- -Maintain accurate offender records and monthly activity reports, ensuring data integrity and confidentiality.
Claims Examiner
Blue Cross Blue Shield
01.2013 - 01.2021
- -Reviewed, processed, and adjudicated health insurance claims with accuracy and efficiency.
- -Resolved complex claim discrepancies and coordinated with providers, members, and internal departments.
- -Ensured compliance with company policies, state regulations, and federal healthcare guidelines.
- -Delivered consistent customer service while meeting productivity and quality standards.
Education
Bachelor of Arts - Criminal Justice
University of Illinois At Springfield
Springfield, Illinois, IL05-2012
Associate of Arts - Criminal Justice
Lincoln Land Community College
Springfield, Illinois, ILSkills
- -Case Management & Risk Assessment
- -Motivational Interviewing
- -Law Enforcement Collaboration
- -Investigations & Compliance Monitoring
- -Conflict Resolution & Crisis Management
- -Critical Thinking & Problem Solving
- Microsoft Office Suite
- State and Federal Criminal Justice Databases
- Policy enforcement
- De-escalation techniques
- Offender supervision
- First aid and CPR
- Parole board hearing
Websites
Certification
- Probation/Parole officer certification
- Defensive tactics training
- Commissioned officer
- Leadership training
- Mental Health training
- CPR certified
Timeline
Probation/Parole Officer
State of Tennessee – Department of Correction
06.2021 - Current
Claims Examiner
Blue Cross Blue Shield
01.2013 - 01.2021
Bachelor of Arts - Criminal Justice
University of Illinois At Springfield
Associate of Arts - Criminal Justice
Lincoln Land Community College