NIKKI PEREZ
Ewa Beach,Hawaii
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
KAI Hawaii
05.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Group Service Specialist
Hawaii Medical Service Association (HMSA)
03.2020 - 05.2021
- Help support local and national account reps with prospects, members, and sales
- Provide reasonable solutions that rebuilds trust for irate groups and members
- Provide internal support to help process and maintain group accounts and meeting their 24-48 hour turnaround time.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Benefits Advisor
Aflac
11.2018 - 03.2020
- Assist with claim processing, new accounts, and terminating accounts
- Assist with business meetings and enrollments
- Work with third party companies to assist business needs.
Office Coordinator
Title Guaranty Escrow (Express Employment Professionals)
05.2018 - 10.2018
- Contracted for 3 months
- Review legal real estate documents and verify contract terms
- Assist with loan processing and opening escrows.
Marketing Promoter
The Walt Disney Company at Aulani
10.2017 - 02.2018
- Research and implement sales strategies such as the counselor's approach and Ben Duffy sales strategies to overcome objections and reduce tension by building relationships with guests
- Create an Action plan to help increase bookings, decrease cancellations, and improve conversion rates for 6 different locations
- Adapting to different scenarios and the ability to relate to different personalities.
Residential Services Administrator / Assistant Manager
Douglas Emmett
01.2017 - 06.2017
- Start an audit for 350 tenant files to ensure current rates and help improve inventory and organization
- Assisted the Unit Manager in scheduling and managing 11 maintenance employees
- Created a daily log sheet for 15 maintenance workers to help track inventory, scheduled work orders, and daily activities
- Created an inventory tracking system for the maintenance department and inventory for the appliances in each apartment to help track work order procedures.
Executive Administrative Assistant
Office Team Staffing Agency
01.2016 - 02.2017
- Established procedures and values for the Executive administrative assistant position to help eliminate errors, increase productivity, and improve organization and communication in the work environment
- Created a filing system for all staff to use that improved organization and helped with managing multiple projects and clients
- Created a safe and secured filing system for confidential information such as employee records and financial forms.
Account Service Specialist
HawaiiUSA Federal Credit Union
09.2015 - 01.2016
- Proactively identified potential issues within client accounts and implemented corrective actions as necessary.
- Optimized communication channels with clients, ensuring timely updates on their accounts and services.
- Enhanced client satisfaction by effectively managing service requests and promptly addressing inquiries.
- Supported senior leadership by providing accurate data analysis on account performance metrics.
- Investigated and resolved customer inquiries and complaints quickly.
Temporary Client Services Associate
Merrill Lynch
01.2015 - 09.2015
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
- Boosted Client Services team performance by implementing new process improvements and best practices.
- Collaborated closely with sales team to identify potential upselling opportunities based on client needs analysis.
- Assisted in the development of marketing materials targeted towards potential clients, showcasing the value of services offered.
Education
Bachelor of Science - Business
University of Phoenix
Honolulu, HI06.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
- Filing
- Critical Thinking
- Documentation and Recordkeeping
- Strong Problem Solver
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
Timeline
Administrative Assistant
KAI Hawaii
05.2023 - 06.2023
Group Service Specialist
Hawaii Medical Service Association (HMSA)
03.2020 - 05.2021
Benefits Advisor
Aflac
11.2018 - 03.2020
Office Coordinator
Title Guaranty Escrow (Express Employment Professionals)
05.2018 - 10.2018
Marketing Promoter
The Walt Disney Company at Aulani
10.2017 - 02.2018
Residential Services Administrator / Assistant Manager
Douglas Emmett
01.2017 - 06.2017
Executive Administrative Assistant
Office Team Staffing Agency
01.2016 - 02.2017
Account Service Specialist
HawaiiUSA Federal Credit Union
09.2015 - 01.2016
Temporary Client Services Associate
Merrill Lynch
01.2015 - 09.2015
Bachelor of Science - Business
University of Phoenix
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