Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki PITTS

Henderson,NV

Summary

Dynamic and results-oriented professional with proven experience in customer service and cash handling, honed at Blaze Pizza. Excelled in collaboration and teamwork, effectively boosting team efficiency and customer satisfaction. Demonstrated a keen ability to learn quickly and adapt, ensuring high levels of hospitality and accommodation. Skilled in complaint resolution and maintaining workplace cleanliness, contributing to a positive and productive work environment. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

17
17
years of professional experience

Work History

Overnight Team Lead

Pink Box Desserts
Las Vegas, NV
04.2021 - 10.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Collaborated with team members to achieve daily goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Operated cash registers to process payments from customers.
  • Built and maintained working relationships with peers and upper management.
  • Addressed customer needs, responding to specific requests.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Participated in team meetings to discuss strategies for improvement.
  • Resolved customer issues promptly in a professional manner.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Maintained a clean and organized work area throughout shift.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Participated in disciplinary action when necessary according to company policies and regulations.
  • Completed paperwork accurately and timely according to established guidelines.

Front Desk Receptionist

EOS Fitness
Henderson, NV
07.2019 - 11.2021
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Scheduled and confirmed appointments for clients and staff.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Maintained a clean and organized reception area to uphold company image.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Crew Member

GNC Live Well
Las Vegas, NV
02.2017 - 10.2019
  • Checked expiration dates on all products before serving them to customers.
  • Resolved customer complaints in a professional manner.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Wiped down tables and equipment, swept and refilled stock.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Buffet Cashier

Main Street
Las Vegas, NV
06.2014 - 08.2018
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved customer complaints quickly in a professional manner.
  • Maintained work area and kept cash drawer organized.
  • Verified accuracy of bills generated by POS system before presenting them to customers for payment.
  • Provided excellent customer service by promptly addressing customer inquiries and complaints.
  • Provided excellent customer service by greeting customers, answering questions, and responding to complaints.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers upon arrival, provided menus and answered questions regarding the buffet menu.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained a clean work area by wiping down counters and tables as needed.
  • Counted and balanced cashier drawers.

Front Desk Receptionist

Internship
Las Vegas, NV
04.2008 - 10.2008
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Scheduled and confirmed appointments for clients and staff.
  • Handled sensitive information in a confidential manner.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained a clean and organized reception area to uphold company image.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

High School Diploma -

NVLA Academy
Las Vegas, NV
05-2025

Skills

  • Complaint resolution
  • Cleaning
  • Flexible schedule
  • Positive attitude
  • Collaboration and teamwork
  • Task prioritization
  • Customer service
  • Facility cleaning
  • Equipment operation
  • Willingness to learn
  • Cash handling
  • Goal setting and achievement
  • Hospitality and accommodation

Timeline

Overnight Team Lead

Pink Box Desserts
04.2021 - 10.2024

Front Desk Receptionist

EOS Fitness
07.2019 - 11.2021

Crew Member

GNC Live Well
02.2017 - 10.2019

Buffet Cashier

Main Street
06.2014 - 08.2018

Front Desk Receptionist

Internship
04.2008 - 10.2008

High School Diploma -

NVLA Academy

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Nikki PITTS