Nikki Posey

Store Manager

Dollar General

08.2018 - 02.2023

Rotated merchandise and displays to feature new products and promotions.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Completed point of sale opening and closing procedures.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Managed inventory control, cash control, and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Developed and implemented successful staff incentive programs to motivate employees.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Interacted well with customers to build connections and nurture relationships.
Approved regular payroll submissions for employees.
Mitigated business risks by working closely with staff members and assessing performance.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Trained and guided team members to maintain high productivity and performance metrics.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Trained new employees on proper protocols and customer service standards.
Supervised guests at front counter, answering questions regarding products.
Assisted with hiring, training and mentoring new staff members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.