NIKKI RAMPICK
Austin,TX
Summary
Dedicated wellness advocate and guide committed to empowering individuals and families throughout their wellness journey. Passionate about nurturing emotional well-being, delivering empathetic support, and championing for the needs of patients. Adept at forging meaningful community relationships and driving impactful change for the better.
Overview
14
14
years of professional experience
Work History
Personal Relations Liaison
Valerian Home Health & Hospice
05.2024 - Current
- Spearheading business development initiatives, cultivating strong relationships with healthcare providers and community partners to increase referrals and market share
- Provide exceptional client care by acting as a primary point of contact, addressing inquiries, and ensuring seamless transitions between care levels
- Successfully executing marketing campaigns and educational programs to raise awareness of Valerian's comprehensive home health and hospice services
- Demonstrate strong interpersonal skills and the ability to build trust with patients, families, and healthcare professionals
- Achieving key performance indicators related to patient satisfaction, referral conversion, and revenue generation.
Brand Marketing | Content Manager
Whitestone Branding
10.2022 - 11.2023
- Content Creation and Editing: Executed the marketing roadmap (weekly, monthly, and quarterly collateral) and led the copywriting process for Whitestone's website and client-facing collateral
- Social Media Management: Oversaw Whitestone's social media presence on LinkedIn and Instagram, including the company president's personal LinkedIn account
- Marketing Operations: Assisted in the development of Whitestone's 'Swag Lab' and managed Whitestone's HubSpot account and processes
- Learning Management System (LMS) Administration: Developed and managed learning processes and courses on Whitestone University (Lessonly)
- Case Study and Blog Management: Created and designed processes and collateral surrounding the execution of case studies and blogs
- Awards and Recognition: Managed relationships with platforms that recognize and present company awards
- B2B Marketing Researcher: Researched and developed B2B marketing initiatives and campaigns.
Sales Development Representative
BDA Inc.
02.2022 - 10.2022
- Developed and delivered compelling presentations and collateral materials for sales proposals, correspondence, and management reports
- Averaged two customized presentations per day
- Collaborated with Sales, Creative, & Production Teams to ensure timely delivery and overall client retention and growth
- Managed orders and projects from start to finish to meet deadlines
- Researched, created, and maintained vendor relationships.
Client Care Manager
Professional Nurse Partners
10.2020 - 03.2022
- Managed the organization's Austin area Wellness and Care Management Programs; assisted virtually with the California Care Team
- Assisted with coordination and implementation of Client Care Services
- Participated with Care Team in facilitating evaluations, providing inclusive feedback, and creating Client Care Plans
- Supported elderly clients in their homes, with their families, on outings, procedures, and appointments.
Inside Sales Representative
Boundless Network
07.2017 - 04.2020
- Planned and executed sales fulfillment across sales reps, suppliers, and customers
- Managed orders on Salesforce CRM to ensure quality, error-free order processes
- Honed professional communication through high-volume calls and emails
- New hire training - developed the company's first onboarding training manual.
Regional Sales Training Manager
Enagic Global
10.2011 - 01.2019
- Leveraged my experience as CEO Executive Assistant into a thriving independent business ownership
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Academic Tutor and Consultant
The Connectwork
01.2011 - 01.2018
- Developed learning enrichment program for both students and professionals
- Provided training, tutoring, and personal development services
- Expanded clientele through demand capture and impactful brand marketing.
Office Operations Manager
Capital Area Counseling
07.2016 - 07.2017
- Led scheduling operations for a team of 150+ therapists within a highly confidential environment, demonstrating reputable discretion and integrity
- Supervised all front-office transactions and client interactions
- Received exemplary ratings for customer service, proficiency, professionalism, and attention to detail.
Yoga Studio Manager | Instructor
Austin Kula Yoga
07.2010 - 01.2014
- Managed community family yoga studio, including all social media marketing and brand content, including regular distribution of monthly newsletters
- Drove online sales through the development of website & promotional content
- Developed and organized community events and workshops.
Education
English Writing & Rhetoric -
St. Edward's University
Austin, TexasSkills
- Life Skills Development
- Content Marketing
- Active Learning
- Copywriting & Editing
- Motivational Techniques
- Community Resources
- Counseling [Youth, Peer, Underprivileged]
- Self-Help Education
- Academic Support
- Demand Creation & Capture
- Skill Development
- Microsoft & Google Business
Accomplishments
- Volunteer advocate at CASA of Travis County, Compassion International, and Education Connection
- Multimedia artist and founder of CompassionArtATX – @nikkirampick
- Advanced sales & leadership training
- PPAI-Certified Trained Advertising Specialist [TAS]
- Author of poetry book, Colors & Sound, to be published in Fall 2024
- Proficient in project management tools, including Asana, Trello, and Commonsku
- Developed For-Purpose Business/Platform for Counseling, Consulting and Creative Services - www.theconnectwork.org
Timeline
Personal Relations Liaison
Valerian Home Health & Hospice
05.2024 - Current
Brand Marketing | Content Manager
Whitestone Branding
10.2022 - 11.2023
Sales Development Representative
BDA Inc.
02.2022 - 10.2022
Client Care Manager
Professional Nurse Partners
10.2020 - 03.2022
Inside Sales Representative
Boundless Network
07.2017 - 04.2020
Office Operations Manager
Capital Area Counseling
07.2016 - 07.2017
Regional Sales Training Manager
Enagic Global
10.2011 - 01.2019
Academic Tutor and Consultant
The Connectwork
01.2011 - 01.2018
Yoga Studio Manager | Instructor
Austin Kula Yoga
07.2010 - 01.2014
English Writing & Rhetoric -
St. Edward's University
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