Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nikki Ray

Nikki Ray

Gig Harbor,WA

Summary

Versatile and dynamic professional with a background in hospitality and customer service, notably as a Shift Manager at Carl’s Jr. Excelled in team leadership, problem-solving, and operational efficiency, enhancing customer satisfaction and retention. Proficient in Microsoft Office and adept at fostering positive relationships, demonstrating a blend of excellent communication skills and adaptability.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Dog Grooming Assistant

Clip N Clean
11.2024 - 12.2024

Learned how to handle various breeds of dogs

Clip nails

Washed coats

Cut coats according to breed, and according to owner specifics

Hostess

Bendews
08.2024 - 10.2024

Greeted guest manage, seating, insured, efficient, dining, flow handled reservations, boosting guest satisfaction

Coordinated seating to optimize table turnover

Worked with team to maintain a welcoming atmosphere

Restaurant Hostess

The Keg Steakhouse + Bar
01.2009 - 01.2011

Welcome guest warmly, ensuring a positive first impression

Efficiently managed seating to optimize server rotation

Accurately took drink orders And communicated daily specials

Maintain cleanliness of dining area to enhance guest experience

Reset tables promptly to ensure readiness for new guests

Managed multiple dining sections efficiently, ensuring optimal table turnover and guest satisfaction through proactive communication with kitchen staff

Enhanced customer satisfaction through swift table preparation accurate wait times estimates and strategic abilities while maintaining service excellence

Supported team operations during peak hours, demonstrating adaptability and strong multitasking abilities while maintaining service excellence

Shift Manager

Carl’s Jr.
01.2007 - 01.2009

Managed scheduling and daily deposits insurance, smooth operations and financial accuracy

Opened a new store establishing operational standards and training staff

Resolved guest complain complaints improving service quality And customer retention

Interviewing candidates selecting qualified staff members to maintain service excellence

Let a diverse team of 10 to 15 staff members optimizing scheduling and maintaining quality standards while reducing operational costs through efficient inventory management

Manage daily cash operations reconciled accounts and maintain financial accuracy while ensuring company policy.

Education

Associate Of Arts And Sciences - Political Science

Clover Park Technical College
Lakewood, WA

General Studies -

Woodrow Wilson
Tacoma, WA
06.2007

Skills

  • Appointment scheduling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Team collaboration
  • Microsoft office

Certification

Flagging certificate

Timeline

Dog Grooming Assistant

Clip N Clean
11.2024 - 12.2024

Hostess

Bendews
08.2024 - 10.2024

Restaurant Hostess

The Keg Steakhouse + Bar
01.2009 - 01.2011

Shift Manager

Carl’s Jr.
01.2007 - 01.2009

Flagging certificate

Associate Of Arts And Sciences - Political Science

Clover Park Technical College

General Studies -

Woodrow Wilson
Nikki Ray