Nikki Raybon
Marina,CA
Summary
Dynamic Office Administrator with a proven track record at Capital Insurance Group, excelling in office coordination and team support. Achieved a 10% reduction in spending through effective inventory management while enhancing employee onboarding processes. Skilled in multitasking and event planning, ensuring seamless operations and communication within a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Office Administrator HR Support & Operations
Capital Insurance Group
04.2025 - Current
- Serve as the primary point of contact for office operations, managing schedules, documents, and communication for a team of 14 professionals, in support of 500 employees.
- Supervise office supplies inventory to reduce unnecessary spending by 10%.
- Verify and code over 300 invoices each month using SAP Concur, aligning them with purchase orders and receiving documentation, and resolve discrepancies efficiently with vendors and internal teams.
- Organize meetings for executives and coordinate conference room availability for participants.
- Manage the post-hire onboarding process, including new hire orientation, IT equipment setup, and access card provisioning.
- Administer ETP-funded training projects, which included managing training class rosters and tracking attendance and hours for program participants using the Cal-E-Force system.
- Act as the first point of contact for employee inquiries regarding company handbook policies and expense reimbursements.
- Conducted a comprehensive analysis of workstation biomechanics for over 80 staff members, implementing corrective measures that resulted in a 20% decrease in strain-related complaints
- Manage a high volume of inbound and outbound calls using RingCentral, consistently maintaining a prompt response rate.
Secretary Level II
Clason Point Partners,LLC
09.2024 - 01.2025
- Provided administrative support to a 10-person team, including organizing meetings and taking minutes.
- Developed new filing systems and streamlined office communications to reduce turnaround time on internal requests.
- Welcomed and assisted over 100 visitors per week, ensuring a professional and positive front office experience.
- Implemented a digital appointment scheduling system, reducing scheduling conflicts by 50% and saving 10 hours per week.
- Managed a multi-line phone system efficiently, fielding an average of 50 calls per day, directing inquiries to the appropriate departments with a 95% resolution rate.
- Oversaw daily office functions and procedures, increasing operational efficiency by 35%.
- Coordinated multiple high priority projects for 5 deputy directors simultaneously, achieving 100% on-time completion.
- Synthesized and prepared executive reports, ensuring 100% accuracy and timely submission.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA07-2015
Bachelor of Science - Health Related Profession
William Carey University
Hattiesburg, MS08-2011
Skills
- Office Coordination
- Multitasking
- Inventory Management
- Team Support
- Spreadsheet development
- Human resources
- Financial services support
- Inventory management
- Event coordination
- Office administration
- Operations management
- Business correspondence
Affiliations
- Toastmasters- October 2025-Present
- Scholarship Co-Chair-Zeta Phi Beta Sorority, Inc-February 2024-Present
Timeline
Office Administrator HR Support & Operations
Capital Insurance Group
04.2025 - Current
Secretary Level II
Clason Point Partners,LLC
09.2024 - 01.2025
MBA - Business Administration
Liberty University
Bachelor of Science - Health Related Profession
William Carey University