NIKKI RIEHL
Greenwood,IN
Summary
Certified Hairstylist with an extensive customer service experience background. Successful in advancing knowledge in custom color, cutting and styling techniques as well as the overall guest experience through modern education. Motivated by love of aesthetic improvement and desire for consistent guest satisfaction.
Overview
6
6
years of professional experience
Work History
Hairstylist / Digital Marketing Manager
Fiore Hair Salon / BeLaVie Hair Salon
06.2021 - Current
- Enhanced overall guest experience by providing custom haircutting, coloring, and styling services to guests in a timely fashion while delivering desired results.
- Increased salon revenue by upselling products and additional treatments/services during appointments.
- Attended classes to advance technical skillset in various coloring techniques.
- Received consistent positive Google reviews from clients regarding their experience in the salon due to attentive and effective communication skills and results being achieved.
- Scheduled guest appointments and addressed guest inquiries/service adjustments.
- Counted and documented daily opening and closing cash amounts.
- Implemented effective inventory management strategies to reduce color waste while maintaining sufficient stock of salon products.
- Consistently maintained cleanliness of the salons, ensuring a safe and welcoming environment for guests.
- Trained fellow hairstylists in salon procedures, product knowledge, and color and cutting techniques for skill advancement.
- Promoted salon specials and discounts via social media platforms to increase bookings/sales and attract new clients.
- Developed marketing content such as promotional materials and advertisements for social media.
- Advertised fellow stylist's work on social media to showcase individual talent and attract new clients.
- Constructed personalized marketing emails, generating direct and indirect income for all 3 salon locations on a monthly basis.
Apprentice
MDG Salon Studio
05.2019 - 08.2020
- Assisted stylists with color applications and shampoo and blow-dry services, encouraging them to focus on providing quality hair services in a timely fashion to maintain salon efficiency.
- Supported the smooth operation of the salon by managing inventory levels and restocking supplies as needed.
- Actively participated in ongoing education provided by the salon, advancing knowledge of industry trends and techniques.
- Advanced client satisfaction by providing exceptional customer service and maintaining a clean, organized salon environment.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, scheduling appointments and checking clients in and out of the salon.
Hairstylist
Supercuts
08.2018 - 05.2019
- Provided and executed personalized haircutting, coloring and styling services to clients.
- Increased salon revenue by upselling products and additional treatments/services during appointments.
- Checked guests in and out of the salon.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in cutting, coloring and styling techniques.
- Awarded for highest retail sales.
Apprentice
Salon 01
10.2017 - 07.2018
- Assisted stylists by applying base colors/toners and assisted with shampoo and blow-dry services, enabling them to focus on providing quality hair services to clients.
- Maintained a high level of sanitation by sterilizing tools and equipment regularly, ensuring a safe environment for both staff and clients.
- Supported the smooth operation of the salon by efficiently managing inventory levels and restocking supplies as needed.
- Gained valuable hands-on experience through observing expert stylists perform various hair treatments, color applications, cuts, and styling techniques.
- Actively participated in ongoing education provided by the salon, accelerating my knowledge of industry trends and techniques.
- Utilized strong communication skills to effectively relay important information between clients and stylists regarding appointment details or changes.
- Maintained a professional appearance at all times, adhering to the salon's dress code policies and acting as a positive representation of the brand.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Education
Cosmetology
Tricoci University of Beauty Culture LLC
Fishers, IN07.2017
Skills
Color Specialist
Brazilian Blowout Certified
Team Player
Quick Learner
Great Listener
Detail-Oriented
Punctual
Leader
Resilient
Self-Aware
References
Ta'Angelo Daniell - (317) 762-7593
Cherish Davis - (765) 481-0981
Casey Novotny - (317) 475-8883
Timeline
Hairstylist / Digital Marketing Manager
Fiore Hair Salon / BeLaVie Hair Salon
06.2021 - Current
Apprentice
MDG Salon Studio
05.2019 - 08.2020
Hairstylist
Supercuts
08.2018 - 05.2019
Apprentice
Salon 01
10.2017 - 07.2018
Cosmetology
Tricoci University of Beauty Culture LLC
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