Nikki Ritchotte

• Opened and closing the cash office, I also did daily Western Unions and money orders. I helped guest with refunds and findings the things they needed. Plus managing high call volume, ensuring timely assistance for all customers.Responded proactively and positively to rapid change. Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions. Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.

• Answered phone promptly and directed incoming calls to correct offices. Maintained confidentiality of information regarding clients and company. Resolved customer problems and complaints. Provided clerical support to company employees by copying, faxing, and filing documents.

Working both front of house and back, I knew every position. I was excellent with drink making and the dessert menu and was fast and efficient in the kitchen. I became a trained to help others grow and achieve their goals. Helping them work on the things they need improvement on. But also training new people so they felt welcomed and ready to help any guest possible!