Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Rivera

Houston,TX

Summary

Dedicated team player with over a decade of customer service experience, exceptional physical stamina, and leadership skills. Known for positive attitude, punctuality, and unwavering determination. Versatile background includes finance, physically demanding environments, and working with children. Experienced Court Clerk with a strong understanding of legal procedures and a commitment to ensuring smooth and accurate court operations. Proven ability to excel in team settings or independently, showcasing proficiency in money management, communication, organizational skills, and attentive listening.

Overview

13
13
years of professional experience

Work History

Deputy District Clerk

Travis County
12.2023 - 06.2025
  • Reviewed court submissions for compliance with legal standards.
  • Handled inquiries from the public, attorneys, and other stakeholders in person and over the phone.
  • Examined legal documents to handle subpoenas, motions, and pleadings.
  • Trained newly hired staff on effective performance strategies.
  • Ensured secure and accurate storage of court documents by updating electronic databases.

Lead Bank Teller

Austin Telco CU
11.2021 - 06.2023
  • Managed customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
  • Kept accurate records of transactions, verifying compliance with regulations.
  • Addressed client inquiries regarding account details and bank services.
  • Assisted customers in opening and closing various financial accounts including checking, savings, and credit cards.
  • Managed group of 2 to 5 staff members.
  • Developed expertise in customer service, team collaboration, and task prioritization.

Delivery Driver

Amazon
09.2020 - 08.2021
  • Navigated and operated 10-foot truck to deliver 250-300 deliveries per day
  • Verified order details at distribution center and customer locations to prevent errors
  • Communicated effectively with dispatch regarding delivery progress and route detours
  • Effectively used company’s GPS, following the most efficient routes to make timely deliveries in heavy traffic, as well as alerting customers to weather-related pickup or delivery delays

Shipping Associate

Wilsonart LLC
12.2019 - 09.2020
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Operated forklift equipment with focus on safety and efficiency.

Early Childhood Teacher

Young World Preschool
04.2016 - 01.2017
  • Controlled classroom of 12-16 students, and provided an environment with clear outlined rules and positive reinforcement techniques
  • Taught children foundational skills such as colors, shapes and letters
  • Openly exchanged ideas and materials with coworkers
  • Worked closely with site director, family care workers, classroom teaching team and other specialists
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Organized and led activities to promote physical, mental and social development

Recruiter/ Admin Assistant

Personnel Experts staffing agency
10.2014 - 04.2016
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Entered invoice data into company database and updated details, including customer contacts and start dates of employees to keep information current
  • Managed departmental inventory and supply ordering

Front End Associate

H-E-B
05.2012 - 06.2014
  • Performed carry-out service when requested
  • Responded to customer questions quickly and professionally and made purchasing suggestions when appropriate
  • Maintained a detailed knowledge of available products and communicated information to customers
  • Bagged customer groceries according to best practices to avoid damage

Education

HS Diploma -

Temple High School
Temple, TX
06.2014

Skills

  • Leadership
  • Dependable and Reliable
  • Clear communication
  • File/records maintenance
  • Data entry proficiency
  • Cash handling and management
  • Proficiency in office suites, communication and collaboration tools, and cybersecurity awareness
  • Accounting and Accounts receivable
  • Case management

Timeline

Deputy District Clerk

Travis County
12.2023 - 06.2025

Lead Bank Teller

Austin Telco CU
11.2021 - 06.2023

Delivery Driver

Amazon
09.2020 - 08.2021

Shipping Associate

Wilsonart LLC
12.2019 - 09.2020

Early Childhood Teacher

Young World Preschool
04.2016 - 01.2017

Recruiter/ Admin Assistant

Personnel Experts staffing agency
10.2014 - 04.2016

Front End Associate

H-E-B
05.2012 - 06.2014

HS Diploma -

Temple High School

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