Nikki Rivera

Work History

Courtyard by Marriott

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Season Cafe

07.2023 - Current

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.

US Diversified Services Services LLC

11.2021 - 03.2023

Enhanced aircraft safety by conducting thorough pre-flight inspections and maintenance checks on ordnance systems.
Enhanced transmission system reliability by conducting thorough equipment inspections and maintenance procedures.
Championed environmentally friendly practices throughout track maintenance processes, reducing waste generation wherever possible.
Performed routine maintenance tasks such as cleaning equipment, organizing workstations, and maintaining proper sanitation practices.
Managed facilities maintenance, ensuring a clean and safe work environment for all employees.
Troubleshot equipment issues, performing routine maintenance tasks as required to minimize downtime and maintain optimal performance levels.
Performed light custodial duties to provide clean and inviting facilities.

Microtech Southwest

06.2016 - 06.2018

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.

Travelodge Motel

07.2018 - 06.2020

Kept accounts in balance and ran daily reports to verify totals.
Ran daily, weekly and monthly reports to close day and meet objectives.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
Logged wake-up call requests and set up automatic rings in system.
Performed nightly updates to room charges and rates.
Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.