Summary
Overview
Work History
Education
Key Skills
Certification
References
Timeline
Generic

Nikki Ruiter

Kanab

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

Best Friends Animal Society
02.2022 - Current
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using EzyVet and ShelterLuv
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Kept detailed records of animal treatments and medications.
  • Cat-focused medicine and followed protocols for the treatment of common illnesses seen in shelter settings

Lifesaving and Care Specialist - CatWorld

Best Friends Animal Society
02.2022 - Current
  • Restraining cats safely during exams and procedures
  • Cleaning and disinfecting exam areas, surgical equipment and kennels to prevent diseases and control odors
  • Collecting, preparing and labeling urine and fecal samples for laboratory testing, culture and microscopic examination
  • Administering medications,both orally and subcutaneously to cats in treatment and documented changes in condition
  • Maintaining patient charts by documenting information to reflect updated health issues and most recent medical treatment
  • Record symptoms and document medical observations to inform treatment decisions.
  • Complete cat examinations and record pulse, respiration rate and temperature.
  • Assist veterinary technicians with blood draws, wound cleaning, stitch removal and intakes of new cats
  • Follow care instructions for dietary needs and medication regimens
  • Monitor animals for signs of disease, illness or injury and communicated concerns to technicians and senior staff
  • Care for sick or injured animals by following treatment guidelines set forth by doctors and technicians

Dispatcher

City Of Phoenix Fire Department
03.2017 - 01.2022
  • Operated telephone and radio equipment to receive requests and reports from firefighting crews
  • Provided exceptional customer service to callers who are in a panic and able to de-escalate irate and non-compliant customers
  • Questioned callers to determine the nature of problem and location to direct type of response needed
  • Delivered emergency medical instructions and pre-arrival instructions to callers while EMS was enroute
  • Received over fifty 911 and non-emergency calls per day and dispatched calls to appropriate agencies and field personnel on duty
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units sich as Fire and EMS while tracking data in real time
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units
  • Optimized productivity to improve on-time emergency response and life support
  • Created daily schedules for employees when moved up into Lead position using Microsoft Excel
  • Maintained updated and detailed records of calls in physical and electronic database
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction

Server

CheezeHeadz
12.2016 - 03.2017
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Worked with POS system to place orders and manage bills
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Greeted and maintained relationships with regular customers
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business

Assistant Sales and Marketing Manager

The Stock Shop
05.2013 - 12.2016
  • Assisted team members with delivering friendly, knowledgeable service about small animal and livestock care and management
  • Continually attended training seminars to further my knowledge in both small animal and livestock healthcare and management
  • Point of contact for customers who needed assistance with basic veterinary care and animal management
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of animal care and management
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained records related to sales, returns and inventory availability
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created printed marketing materials designed to drive campaigns.

Supervisor

Paradise Bakery (now Panera)
01.2011 - 01.2012
  • Responded to and resolved customer questions and concerns
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Helped store management meet standards of service and quality in daily operations
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions

Education

Pursuing Associate of Arts - Psychology And Social Work

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
08.2022

High School Diploma -

Mountain Ridge High School
Glendale, AZ
05.2012

Key Skills

  • Organized and thrives in high stress environments
  • Professional attitude and appearance
  • Results oriented
  • Essential multitasking abilities
  • Exceptional verbal and written communication proficiency
  • Strong customer service experience



Certification

  • First Aid/CPR Certified
  • National Incident Management IS-100 certificate
  • National Incident Management IS-700 certificate
  • Behavioral Health Awareness through the IAFF


References

De Downing

Former Manager

ddowning@centralpet.com

602-616-2617

Nicole Sebade

Former Colleague

nicolesebade@gmail.com

623-640-0285

Jessica Hone

Former Colleague

j.hone@phoenix.gov

818-231-1827

Timeline

Veterinary Assistant

Best Friends Animal Society
02.2022 - Current

Lifesaving and Care Specialist - CatWorld

Best Friends Animal Society
02.2022 - Current

Dispatcher

City Of Phoenix Fire Department
03.2017 - 01.2022

Server

CheezeHeadz
12.2016 - 03.2017

Assistant Sales and Marketing Manager

The Stock Shop
05.2013 - 12.2016

Supervisor

Paradise Bakery (now Panera)
01.2011 - 01.2012

Pursuing Associate of Arts - Psychology And Social Work

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Mountain Ridge High School

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Nikki Ruiter