NIKKI RUSHBROOK POWELL
North Augusta,SC
Summary
Commercial insurance professional with extensive working knowledge in managing client portfolios and risk assessments. Skilled in policy analysis, claims management, and client relationship building. Strong focus on team collaboration and delivering results with extensive training experience. Adaptable to changing needs and highly reliable in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Senior Commercial Lines Account Manager
Oakbridge Insurance Agency
10.2023 - Current
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Provided training and mentorship to junior account managers, enhancing overall team performance and service quality levels.
- Conducted comprehensive policy reviews to identify gaps in coverage and recommend appropriate adjustments.
Director of Agency Operations
Assured Partners of Augusta
02.2019 - 10.2023
- Responsible for total agency operations inclusive of budgeting, employee training, marketing, and maximizing profit.
- Functioned as producer for the top fifteen commercial lines accounts in the agency.
- Marketed all commercial lines new business accounts.
- Responsible for quality control within the agency.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth, particularly with regards to commercial lines.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed and fostered relationships with carriers and underwriters.
Commercial Lines Manager
Assured Partners of Augusta
05.2007 - 02.2019
- Responsible for commercial lines operation, inclusive of managing overall book of business, assigning accounts to service team members, training new producers and service team members, and quality control for the agency.
- Market all new business accounts.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Enhanced client satisfaction by providing exceptional customer service and addressing complex insurance inquiries.
- Coordinated with claims departments to expedite resolution of complex claims, minimizing financial impact on clients'' businesses.
- Implemented new business development strategies, resulting in consistent growth of the commercial lines book of business.
Education
BACHELOR OF ARTS - HISTORY
AUGUSTA STATE UNIVERSITY
12-2006
Skills
- Prospecting strategies
- Insurance underwriting
- Client services
- Record keeping
- Quality assurance
- Policy analysis
- Line editing and proofreading
Outsideinterests
- Owned and operated Scarlett Quill Editing since 2013, where I perform extensive editing services for several independently published authors.
Timeline
Senior Commercial Lines Account Manager
Oakbridge Insurance Agency
10.2023 - Current
Director of Agency Operations
Assured Partners of Augusta
02.2019 - 10.2023
Commercial Lines Manager
Assured Partners of Augusta
05.2007 - 02.2019
BACHELOR OF ARTS - HISTORY
AUGUSTA STATE UNIVERSITY
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