Nikki Schneider
Laguna Hills,CA
Summary
Resourceful professional, known for high productivity and efficiency in task completion. Specialize in effective communication, data analysis, and conflict resolution skills. Excel using empathy, active listening, and adaptability to navigate diverse interactions and achieve objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Representative
Premier Health Group
Newport Beach, CA
07.2024 - 09.2024
- **Termination of this position was based on a company wide Lay-Off due to budget cuts and job security for senior employees**
- Assisted in the review of applications and other documents for admission decisions.
- Provided guidance to prospective clients regarding program requirements and options.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Maintained professional relationships with referral sources, such as courts, probation officers, hospitals, treatment centers, and community organizations.
- Advised families on how best to support their loved one's recovery process.
- Provided referrals for additional resources, such as medical care, in-network Medi-Cal facilities, or housing assistance.
- Ensured compliance with all applicable laws, regulations, ethical standards, confidentiality policies.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Experience in Sales Force and Call-Tracking.
- Maintained health business-to-business relationships.
- Coordinated logistics and communicated effectively with on-site staff to ensure a smooth intake process.
- Communicated effectively with all necessary clinical staff.
Lead Behavioral Health Technician
California Care Detox & Treatment
San Juan Capistrano, CA
08.2023 - 07.2024
- Daily/Weekly Medication Audits per client, ensuring proper dosage and administration.
- Overseeing staff and daily operations inside the facility, communicating effectively with upper management.
- Medication orders, refills, communication with doctors, staff, and pharmacy staff.
- Assessed clients and developed individualized treatment plans in collaboration with professional staff.
- Conducted crisis intervention when necessary.
- Facilitated group therapy sessions, psycho-educational classes, and other activities designed to help individuals cope with their mental illness.
- Maintained accurate records of client progress, treatments, assessments, and related information in accordance with agency policies and procedures.
- Attended weekly staff meetings and provided updates on assigned cases.
- Trained new employees on policies and procedures related to patient care.
- Provided emotional support to clients during periods of distress or crisis.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Contacted patients' relatives to coordinate family visits and conferences.
Mental Health Worker
Belamante HS, LLC
Laguna Niguel, CA
01.2022 - 03.2023
- Worked in direct care with patients struggling with various mental health disorders, followed company policies to de-escalate problematic situations, and ensured HIPAA compliance.
- Provided crisis intervention services in emergency situations.
- Facilitated group therapy sessions for individuals experiencing depression, anxiety, trauma and other mental health issues.
- Counseled patients on how to identify triggers that lead to negative behaviors or emotions.
- Encouraged clients to set personal goals related to their mental health recovery process.
- Participated in interdisciplinary team meetings to discuss best practices for treating mental illness.
Front Office Assistant
MemorialCare Medical Group
Mission Viejo, CA
09.2020 - 01.2022
- Greet patients, verify insurance benefits, schedule appointments, and ensure HIPAA compliance.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Performed data entry of patient information into computer systems.
- Processed payments from customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Maintained a clean front office environment including lobby area.
Behavioral Health Technician
Laguna Beach Recovery
Laguna Beach, CA
06.2019 - 09.2020
- Supervised and documented clients administering medications, processed new intakes, and maintained client safety.
- Assessed patient behavior, reactions and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Facilitated group therapy sessions with multiple patients.
- Provided crisis intervention services to patients in need.
- Administered medications as prescribed by physician or psychiatrist.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Maintained accurate documentation of patient progress and treatments received.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
Medical Office Assistant
Miracle Recovery Center
Lake Forest, CA
04.2018 - 02.2019
- Maintained confidentiality of records, communicated with patients for payments, and prepared patients' medical charts.
Education
High School Diploma -
Newport Harbor High School
Costa Mesa, CA06.2013
Currently Enrolled in Human Services -
Saddleback College
Skills
- Computer Literacy (4 years)
- Intake Experience (4 years)
- Behavioral Health (4 years)
- Phlebotomy
- Medical Office Experience
- EMR Systems
- Patient Care (5 years)
- Medical Records (5 years)
- Documentation review (2 years)
- Team Leadership
- Insurance Verification (2 years)
- Medication Administration (5 years)
- Sales
- Communication skills
- Organizational skills
- Problem-Solving
Certification
- First Aid Certification, 10/01/23, 10/01/24
- CPR Certification, 10/01/23, 10/01/24
- BLS for Healthcare Providers (CPR and AED), 10/01/23, 10/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Admissions Representative
Premier Health Group
07.2024 - 09.2024
Lead Behavioral Health Technician
California Care Detox & Treatment
08.2023 - 07.2024
Mental Health Worker
Belamante HS, LLC
01.2022 - 03.2023
Front Office Assistant
MemorialCare Medical Group
09.2020 - 01.2022
Behavioral Health Technician
Laguna Beach Recovery
06.2019 - 09.2020
Medical Office Assistant
Miracle Recovery Center
04.2018 - 02.2019
High School Diploma -
Newport Harbor High School
Currently Enrolled in Human Services -
Saddleback College
Similar Profiles
ANTHONY J. SMITHANTHONY J. SMITH
Nationwide Director of Business Development at Premier Health GroupNationwide Director of Business Development at Premier Health Group
ANTHONY J SMITHANTHONY J SMITH
Nationwide Director of Business Development at Premier Health GroupNationwide Director of Business Development at Premier Health Group
Stephen GhazilStephen Ghazil
Counter/Inside Sales Representative at Premier Supply Group/ The Granite GroupCounter/Inside Sales Representative at Premier Supply Group/ The Granite Group
Edwin PaezEdwin Paez
Lead Installation Technician at Art's InstallationsLead Installation Technician at Art's Installations
Maria Theresa AmedoMaria Theresa Amedo
Health Facility Administrator at Ablelight Inc.Health Facility Administrator at Ablelight Inc.