Nikki Scruggs
Huntsville,AL
Summary
Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Overview
18
18
years of professional experience
Work History
Outside Sales Representative
Stivers Ford
Birmingham, AL
06.2024 - Current
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Generated leads through cold calling, networking events, referrals.
- Created customized presentations for prospective clients based on their needs.
- Provided technical support to existing customers regarding product usage and installation.
- Managed accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Met regularly with team members to discuss progress towards goals.
- Educated customers on product features and technical details to highlight benefits.
Rental Branch Manager
Enterprise Rent-A-Car
Birmingham, AL
04.2020 - 05.2024
- Manage and develope a team of 100+ employees.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Optician
Eye Care Associates
06.2006 - 04.2020
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Demonstrated how to insert, remove, and care for contact lenses.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
Education
Bachelors in Business Administration -
Faulkner University
08.2015
Skills
- Customer relations
- Employee Development
- Forecasting
- Logistics
- Sales
- Customer Service-Oriented
- Superior organizational skills
- Relationship Building
- Networking
- Market Planning
- Entrepreneurial Mindset
- Analytical problem solver
- Resolution-oriented
- Friendly and cheerful
- Upselling strategies
- Customer Service
- Team Leadership
- Lead prospecting
- CRM Tracking
- Accomplished in relationship selling
- Exceptional time management
- Client Relationship Development
References
References available upon request.
Timeline
Outside Sales Representative
Stivers Ford
06.2024 - Current
Rental Branch Manager
Enterprise Rent-A-Car
04.2020 - 05.2024
Optician
Eye Care Associates
06.2006 - 04.2020
Bachelors in Business Administration -
Faulkner University
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