Nikki Shetley
Oklahoma City,OK
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Office Manager
American Para Professional Systems Inc.
08.2011 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversee examiners schedules, paperwork and shipping of lab kits.
- Detailed Quality Control of all paperwork.
- Update Underwriting requests to completed paperwork or orders.
- Answer multiple phone lines.
- Order and maintain supplies and kits to individual examiners.
- Create schedules and routes for multiple examiners.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Sales Associate
Mardel Christian & Education
11.2022 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Owner
Nikki's Daycare
01.2003 - 05.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
Receptionist
Credit Union One Of Oklahoma
01.2001 - 09.2002
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Multiple phones lines, prepared reports in Excel and Word, edited presentations in Power Point, handled accts, customer service, handled incoming and outgoing mail, data entry.
- Updated relevant records for deceased accounts.
Education
Certified Medical Assistant -
Platt College
OKC, OK12.2010
Full Time High School Student -
Crescent High School
Crescent, O05.2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Customer relations
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Relationship building
- Inventory control
Timeline
Sales Associate
Mardel Christian & Education
11.2022 - 11.2023
Office Manager
American Para Professional Systems Inc.
08.2011 - Current
Owner
Nikki's Daycare
01.2003 - 05.2007
Receptionist
Credit Union One Of Oklahoma
01.2001 - 09.2002
Full Time High School Student -
Crescent High School
Certified Medical Assistant -
Platt College
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