Nikki Shields
Tyler
Summary
Motivated individual with strong work ethic and adaptability, demonstrated through effective independent work and rapid skill acquisition. Organized approach to time management and task prioritization enhances performance across diverse environments. Committed to contributing to company growth while developing professional skills.
Overview
6
6
years of professional experience
Work History
Omni Lead
Dicks Sporting Goods
Tyler
02.2022 - 07.2026
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Fulfilled online orders by locating, examining, then packing items.
- Managed inventory of supplies to ensure availability for operations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Supported and guided colleagues to foster a collaborative work environment.
- Maintained a clean and organized workspace.
Educator
Lululemon
Tyler
01.2024 - 11.2024
- Assisted customers with product selections and inquiries.
- Operated cash register and processed transactions efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Monitored inventory levels and restocked items as needed.
- Resolved customer complaints with empathy and professionalism.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Cashier Team Lead
Dicks Sporing Goods
Tyler
02.2020 - 02.2022
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service standards.
- Managed cash handling procedures to maintain accuracy and security.
- Implemented best practices for checkout efficiency to reduce wait times.
- Resolved customer complaints promptly to uphold store reputation and service quality.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
Some College (No Degree) - Nursing
Tyler Junior College
Tyler, TXSkills
- Order fulfillment
- Inventory management
- Supply inventory
- Quality control
- Process optimization
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Multitasking
References
References available upon request.
Timeline
Educator
Lululemon
01.2024 - 11.2024
Omni Lead
Dicks Sporting Goods
02.2022 - 07.2026
Cashier Team Lead
Dicks Sporing Goods
02.2020 - 02.2022
Some College (No Degree) - Nursing
Tyler Junior College