Nikki Singh

• Demonstrating strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Responsible for handling customer concerns by performing root cause analysis to prevent recurrences
• Responsible for evaluating employee performance and providing appropriate coaching and training to improve poor performance
• Maintain compliance with company policies, objectives, and communication goals.
• Set overall vision and provide team leadership.
• Develop training, task, and process guidelines and communicate clear and concise directions to employees.
• Create successful work schedules for each team member to maintain deadlines and fully staffed shifts.
• Perform annual evaluations and reviews for a large staff of employees.
• Help in the implementation of new processes and improvement projects.
• Assist with daily reports, production tracking, and internal departmental reports.

• Prioritized work assigned, maintained accurate records of work performed, and initiated corrective action in case of defective records or inadequate care plans.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Handled remnant requests from other laboratories.
• Trained new hires and facilitated direct observation.
• Created daily assignment schedules for the team.

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Attended training programs to deepen professional skillset and assisted in training co-workers on existing and new training programs.
• Contacted clients for resolution of the pediatric specimen that had insufficient volume.
• Helped maintain the priority of testing as instructed by the client.

• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and team members.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Answered calls, emails, and faxes per day addressed customer inquiries, solving problems.
• Communicated professionally with colleagues, and clients.
• Promptly responded to inquiries and requests from internal and external customers.
• Cross-trained and backed up other functions within the area.
• Handled tom forms, and various TIQ and Problem workstations.

• Processed specimen in Chantilly legacy system.
• Mastered FES.
• Handled multiple accounts on daily basis.
• Maintained high productivity while handling the complex workload.
• Handled STATs, special handling, and time-sensitive specimen.