Nikki S Knuckles
Duncan,SC
Summary
As a dedicated and dependable professional, I am seeking to join a progressive company that will allow me a long term career of growth and success for myself as well as the company.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Robot Operator
BMW Manufacturing
01.2017 - 11.2025
- Assisted in the design process, integrating robotics into overall production strategy for maximum effectiveness.
- Streamlined operations by programming robotic systems for specific tasks in the production process.
- Improved production efficiency by monitoring and adjusting robot performance to meet specifications.
- Publicized company''s commitment to advanced manufacturing techniques by participating in industry events showcasing robot-operated machinery use cases.
- Reduced waste by regularly examining robots'' performance, identifying inefficiencies, and making necessary adjustments.
- Coordinated closely with quality control personnel to address any discrepancies found during inspections promptly ensuring conformity with established standards.
- Implemented preventive maintenance schedules to minimize robot downtime, optimizing productivity and prolonging equipment life.
- Ensured smooth transitions during production shifts by documenting daily activities related to robot operations and maintenance.
- Maintained detailed records of robot operation, providing valuable data for future improvements and optimizations.
Production Associate
Draxlmaier Automotive of the Americas
08.2014 - 01.2017
- Produce door panels for F-16 door line
- Check door panels for quality while on the line GP 12 inspection before door is staged for delivery
- Assemble door panel from building station to GP 12
- Assist supervisors/Team Leads
- Assemble IPs GP 12 inspection on IPs
- Produce cover centers on F15 center console line
- International travel for training for GO1 project
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
Tier 1 Technical Support Customer Service Agent
Alorica
01.2011 - 11.2014
- Assist customers with troubleshooting electronic devices (TV, DVD, home theater systems and blue ray players)
- Answer questions on how electronic devices work
- Assist customers with using electronic devices features
- Assist customers with escalation assistance and warranties
- Schedule repair orders for customers
- Detail documentation of each transaction
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Supervisor Assistant
ThyssenKrupp
09.2012 - 08.2014
- Managed all containment departments at Magna Drive
- Assist customers with questions about the quality
- Assisted customers with general information
Supervisor
The Rush Fitness Complex
01.2012 - 09.2012
- Managed housekeeping department
- Assist customers with questions about facility and general information
- Assisted other employees with front desk and housekeeping duties
- Reported directly to Operational Manager
- Relieved employees for breaks
- Deescalated customer concerns
- Inspected employees task for corporate inspections
- Created nightly detailed tasks, scheduling and discipline for employees
Customer Comment Line Specialist
Advance America Chase Staffing
01.2011 - 01.2012
- Meet deadlines for reports
- Assist customers with questions about payday advances and extended loans
- Assisted customers with general information
- Explained policies and procedures to customers
- Assisted other agents
- Made detailed documentation of call logs
- Transferred calls as needed
- Deescalated customer concerns
- Created service tickets for Divisional and Regional Directors of Operations
- Navigated several windows to assist customer in resolution
Billing Customer Service Agent
Teletech
01.2007 - 01.2010
- Meet deadlines to keep internal and external customers happy
- Assist customers with billing and adjustments to invoices as needed per company guidelines
- Quality assurance by checking shipments for accuracy
- Tracked packages
- Assisted customers with general shipping needs
- Coached other agents
- Made detailed documentation to call logs
- Navigated several windows to assist customers
- Place tracers on lost packages
- Located lost packages
- Created supply shipments for clients
- Assisted with continuing education program within Company
Education
Diploma - General Education
Greenville Technical College
Greenville, S.C01.1998
Diploma - Web development, C+ programming, Power Point, Excel spreadsheets
Turner Job Corps Center
01.1994
Skills
- Production scheduling
- Chemical processing
- Product quality
- Leadership
- Team building
- Cost reduction
- Procedure development
- Negotiation
- Time management
- Adaptability
- Conflict resolution
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
Accomplishments
- Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
- Contributed to annual improvements in operations, quality, safety and administration.
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
- Sales Manager Certificate
Timeline
Robot Operator
BMW Manufacturing
01.2017 - 11.2025
Production Associate
Draxlmaier Automotive of the Americas
08.2014 - 01.2017
Supervisor Assistant
ThyssenKrupp
09.2012 - 08.2014
Supervisor
The Rush Fitness Complex
01.2012 - 09.2012
Tier 1 Technical Support Customer Service Agent
Alorica
01.2011 - 11.2014
Customer Comment Line Specialist
Advance America Chase Staffing
01.2011 - 01.2012
Billing Customer Service Agent
Teletech
01.2007 - 01.2010
Diploma - Web development, C+ programming, Power Point, Excel spreadsheets
Turner Job Corps Center
Diploma - General Education
Greenville Technical College
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