Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Smith

Mt Pleasant

Summary

Experienced with working with the field and LOBs to solve problems and deliver solutions based on my extensive field experience. Utilizes strong problem-solving skills to maintain and optimize IT infrastructure.

Overview

23
23
years of professional experience

Work History

IT Associate Technical Analyst

Aramark
07.2021 - Current

- Fuel growth through technology.

- Help Retain LOB accounts.

- Capture, measure, and report customer need on requests and problems.

- Meet customer needs 95% of the time.

- Fuel profitable growth of each market by actionable insights.

- Achieve real-time actionable market-relevant insights to drive differentiated and competitive experiences that fuel profitable growth.

- Leverage data from each market/LOB to drive its success and its clients.

- Create an inclusive and diverse work community.

- Create an environment of mission-led empowerment, where my activities and decisions are directly relatable to 'helping our accounts profitably grow through the use of technology.'

- Demonstrate living our technology core values: Account Centric, Works As One Aramark, Accountable, Transparent, Respect For One Another.

- Work as a recognized valued partner to the technology user community, LOB's and other corporate functions.

District Marketing Manager

Aramark Higher Education
05.2002 - 06.2021

- Oversaw onsite marketing responsibilities at Central Michigan University while supporting additional accounts within my district: Lawrence Technological University, Wayne State University, Saginaw Valley State University.

- Completed in depth regional reporting and responsibilities.

- Responsible for print, digital, and social marketing in addition to public relations and client relations.

- Responsible for meal plan and retail sales growth and strategic planning.


Education

Bachelor of Applied Arts - Design/Advertising

Central Michigan University
Mt Pleasant, MI
05-2002

Skills

  • Support Queue Management
  • Issue troubleshooting
  • Remote support
  • User training

Timeline

IT Associate Technical Analyst

Aramark
07.2021 - Current

District Marketing Manager

Aramark Higher Education
05.2002 - 06.2021

Bachelor of Applied Arts - Design/Advertising

Central Michigan University
Nikki Smith