Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Smith

Oak Vale,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Department Manager/Sales Associate

Walmart
05.2013 - 08.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Cashier/Sales Associate/Morning Stocker

Dirt Cheap
10.2004 - 04.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Washington Marion MHS
Lake Charles, LA
05.1996

Skills

  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Cash Register Operations
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Call Transfers
  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility

Timeline

Customer Service Representative

Maximus Call Center
09.2021 - Current

Department Manager/Sales Associate

Walmart
05.2013 - 08.2021

Cashier/Sales Associate/Morning Stocker

Dirt Cheap
10.2004 - 04.2013

High School Diploma -

Washington Marion MHS

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